https://community.sony.it/t5/x-series/security-issue/m-p/3601084#M9740 <P>my finger print sensor is not working&nbsp;</P> Sat, 05 May 2018 04:30:49 GMT sunshine25 2018-05-05T04:30:49Z https://community.sony.it/t5/x-series/security-issue/m-p/3601084#M9740 <P>my finger print sensor is not working&nbsp;</P> Sat, 05 May 2018 04:30:49 GMT https://community.sony.it/t5/x-series/security-issue/m-p/3601084#M9740 sunshine25 2018-05-05T04:30:49Z https://community.sony.it/t5/x-series/security-issue/m-p/3601085#M9741 <P>First thing is to find out why.</P><P>If you live in the USA your fingerprint sensor does not work due to software limitations.</P><UL><LI>Clean the sensor</LI><LI>Try Safe Mode<UL><LI>Push on/off button</LI><LI>In menu tap and hold Power Off</LI><LI>A menu will appear that offers you the choice to reboot in safe mode</LI></UL></LI><LI>Call Service *#*#SERVICE#*#* or *#*#7378423#*#*<UL><LI>goto service tests, scroll down and you will see Fingerprint Test</LI><LI>It should display a Sensor OK</LI></UL></LI></UL><P>If Sensor not OK <A href="https://support.sonymobile.com/global-en/contactUs/" target="_self" rel="nofollow noopener noreferrer">contact Support</A>.</P> Sat, 05 May 2018 20:54:03 GMT https://community.sony.it/t5/x-series/security-issue/m-p/3601085#M9741 Strampke 2018-05-05T20:54:03Z