topic Re: Sony x keeps crashing in X Series

Sony x keeps crashing

Diana123 — Fri, 28 Jul 2017 08:44:59 GMT

My Sony xperia x is 2 months old and keeps crashing? I have to force restart to work, how can I fix this?

Re: Sony x keeps crashing

Jonas — Thu, 03 Aug 2017 09:14:38 GMT

Hi @Diana123, sorry to hear about this.

Do you experience that certain applications stops working and you have to force close and restart the application or does the phone hang up and you have to press and hold volume up and the power button at the same time?

If you need to force a restart of the device, are you using a specific application in the phone when this occurs, for example, playing a game?

I'd recommend that you start with rebooting your phone in safe mode and see if you still experience that the phone hangs up and you have to force restart it.

Let me know how it went!

Re: Sony x keeps crashing

Diana123 — Thu, 03 Aug 2017 09:36:58 GMT

Hi @Jonas

This doesn't happen always but when it does I'm not even using the phone. Imagen my phone on my desk and I notice that the message light is flashing, so I grab my phone and when I press the power button to unlock it it doesn't do anything, stays black. For it to come 'alive' I press power button and volume to restart.

Because it happens randomly I can't really plan on using safe mode.

This never happened while using the phone.

Thank you for your time

Diana

Re: Sony x keeps crashing

Jonas — Tue, 08 Aug 2017 12:55:32 GMT

Hi again!

Thanks for the great information.

I understand that having your phone in safe mode for a longer period of time isn't optimal since this does occur at random times, however safe mode is a important part of the troubleshooting when experiencing this type of behaviour to see if this is caused by a downloaded application or not.

If you have a SD card in your phone you can also trying removing it temporarily and see there is any change, since a defect SD card can cause the phone to shut down.

Should you experience the same behaviour while the phone is rebooted in safe mode / the SD card is not mounted in the phone, try performing a software repair using Xperia Companion.

Do note that the software repair will delete all data stored on the internal storage of the phone so creating a backup using Xperia Companion before you start with the repair is advised.

Keep me posted!

Re: Sony x keeps crashing

elwislak — Mon, 26 Mar 2018 06:28:39 GMT

Hi there, would like to join topic as my xperia x (f5121) does the same thing since few days. I have tried all those thing like removing cards and running it in safe mode, by my observations nothing is helping. It does it completely randomly and once It will reboot it does it several times and rather will boot on or goes off and stay frozen so have to restart it. In my opinion it goes mad when gets a bit hotter or the power button somehow sticks pressed so it keeps rebooting, but if not I don't know what else...I have even made a factory reset which nothing changed. Last thing to try is software repair with companion or anyone with any ideas?

Cheers

SEB

Re: Sony x keeps crashing

schetz — Mon, 26 Mar 2018 06:51:30 GMT

Had the same error, but it occurs so rare that I don't bother with it, for now. Like once in 2 months.

Also, had the same behaviour while on Concept, so I doubt factory reset will change anything.

Best course of action, the way I see it , is what @Jonas said about trying running the phone without SD card, as faulty or corrupt SD card could really be the culprit.

Re: Sony x keeps crashing

Handmann — Mon, 26 Mar 2018 11:05:21 GMT

My device does the same .. Whether with SD card or without ....

Come slowly to me like cheap goods ....... if I can ever be convinced again of "quality" in the home Sony?

~~Mein Gerät macht das selbe .. Egal ob mit SD-Karte oder ohne ... .~~

~~Komm mir langsam vor wie Billigware ....... ob ich wohl jemals wieder von "Qualität" im Hause Sony überzeuge werden kann ?!~~

@Handmann

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

Re: Sony x keeps crashing

elwislak — Tue, 27 Mar 2018 06:57:27 GMT

UPDATE

All my phone doses now is Red led flicker while on charge

So its dead now, can't even switch it on, it isnt recognized by pc as well.

Any one with any idea, solution , anything ?

Re: Sony x keeps crashing

schetz — Tue, 27 Mar 2018 07:05:28 GMT

Have you tried pluging to PC while holding volume down ? With Xperia Companion, or flashtool running ? I presume it was recognized before.

Have you tried holding volume down + power without being pluged to PC ?

If nothing helps, it's probably a repair centre route. Had the same problem on Z3, none of this solved it, they've replaced motherboard (as per their info) .

Re: Sony x keeps crashing

elwislak — Wed, 28 Mar 2018 05:29:56 GMT

Actually i've tried all the options to try run it. And volume down and power+ vol.up after all reboots it decideded to stop and died i have lost will to get it back running. The worse is it happening before holiday. So i might send it when get back. Cheers for any help

Re: Sony x keeps crashing

Jonas — Tue, 03 Apr 2018 07:51:50 GMT

Hello everyone!

I'm sorry for my late reply, I have been on a extended vacation during the Easter holidays!

@elwislak, very sorry to hear about this.

I can see from your newest post that device is not starting up at all now, have you been in contact with your Local support team and they have arranged a repair for you yet? If you haven't done that, the last thing you could try is performing a software repair using Xperia Companion. This can be done without the computer detecting the device or if you aren't able to turn the device on. However if you experience the same behaviour after the software repair has been completed, your device will need to be examined by a trained technician at one of our authorized service centres.

@schetz, it is very hard to troubleshoot something that does not occur that often and having your device rebooted in safe mode for a longer period of time is not the most fun thing ever. You mentioned that this occurred while on the concept software as well and if I remember correctly you had to perform a software repair to get rid of this software and go back on the "normal" software right?

Do you recall if you are doing something specific when the reboot occurs, for example is it during a call or when using a specific application or service?

@Handmann, sorry to hear about your device.

Your question has been translated to English as this is an International forum.

Have you had the chance to take a look at my previous troubleshooting that I have posted in this thread? If you haven't done that, I would recommend starting with restarting your device in safe mode!

Keep me posted!

Re: Sony x keeps crashing

schetz — Tue, 03 Apr 2018 08:03:53 GMT

@Jonascorrect, had to do either software repair or use flashtool, used the former.

And , my first reply was a bit clumsy, I failed to mention that it was similar @Diana123 2nd post.

In my case , only specific thing was phone being on charger for longer period.

I can't be 100% sure, but I think I've sent bug reports back in a day.

Anyhow, it's really a rare occurance so , it doesn't bother much if at all.