topic Re: Headphone jack not working in X Series

Headphone jack not working

Edvis — Wed, 26 Jul 2017 16:27:28 GMT

Hello. I have sony xperia x model phone and about 2 days ago my headphone jack stop working when i plugging headphones in. About 3 days ago audio jack working fine. Now I cannot hear anything via headphones. Only noisy sound when i touch The screen. I use Wired headphones i Pluged headphones in The audio jack but music playing via phone speakers. I try software repair factory reset but problem is a same. I need help or advice! Maybe is a software bug? Now iam using sound about program from google apps this is only way listening the music....

Re: Headphone jack not working

CameronT — Thu, 27 Jul 2017 01:43:27 GMT

Hi @Edvis, I am sorry to hear about this

I recommend you contact your Local support team to arrange an assessment.

Re: Headphone jack not working

sagar7289 — Sat, 29 Jul 2017 05:30:30 GMT

After latest software my xperia is also not supporting the other brand headphones which were earlier working fine . Currently only headsets came along xperia mobile are working fine .

Headphone jack not connecting

BigEars71 — Tue, 01 Aug 2017 13:19:34 GMT

Right so putting me pioneer headphones were working great a few days back but since a did the new software update now 7.1 Nougat when ever a put headphones in its not kicking in to play infact its not doing it on any headphones even Sony original ones a had anybody know of any quick fixes as its clearly a Sony problem they forgot to push this through on the software update as a cant even get into general settings to the headphones so come on Sony pull ye finger out fix this issue dont say send it to us when the problem is not mine its yours!!

Re: Headphone jack not working

Goryun — Sat, 05 Aug 2017 23:45:31 GMT

Also problemma on Sony XZ

Re: Headphone jack not working

beccam — Tue, 22 Aug 2017 12:54:05 GMT

Try disabling the Smart Connect app in

Settings > Apps (select All Apps) > Smart Connect > Force Stop (at least that's how it appears on my phone)

I've been having the same problem and I tried this after I saw it suggested and it worked for me.

Hope this helps.

Re: Headphone jack not working

Jamjawz — Sat, 02 Sep 2017 06:42:14 GMT

This is definitely a software issue and the lack of clarity is embarrassing. Why has there been no effort to provide a fix when the issue is causing so many problems!

Re: Headphone jack not working

AndreasKemper — Tue, 05 Sep 2017 20:28:17 GMT

I have the same Problem too and i use Soundabout too, but it don't Work with all of my Headsets/Aux Cables.

I'm witzig for the next Bugfixing Update

Re: Headphone jack not working

BigEars71 — Fri, 22 Sep 2017 15:00:09 GMT

A had the same issue but now ive fixed it do as the others suggested clear cache force stop it then come out restart phone go to google play store get soundabout install it then reinstall music on the Go/smart connect then use soundabout a few times it forces smart connect to work again my headphone jack is back to itself 👌👌👌👌👌👌👌👌 🎧🎧🎧🎧🎶🎶🎶

Re: Headphone jack not working

PTtiny — Sun, 01 Apr 2018 20:51:05 GMT

None of solutions for headphone jack not working are useful

Re: Headphone jack not working

GANGSTAR — Sun, 15 Apr 2018 17:57:52 GMT

Dude I too had a problem like this. Actually songs quality got degraded and i cleaned the headphone jack with a sharp pin and i took a lot of dust from inside (It was like a small cotton ball) and i also cleaned the headphones connector and now it's working fine. Hope it helps.