topic Re: Screen turn off when making phone calls in X Series

Screen turn off when making phone calls

Khaipi — Fri, 13 Jan 2017 01:20:42 GMT

Screen trunoff when making phone calls and screen turn on when phone calling is done.

Re: Screen turn off when making phone calls

Uliwooly — Fri, 13 Jan 2017 01:31:32 GMT

if your phone has a protective case, film or glass covering or partially covering the proximity sensor, this will happen.

Re: Screen turn off when making phone calls

Khaipi — Fri, 13 Jan 2017 01:35:51 GMT

I do have it. I will try to remove it and see how it goes.

Re: Screen turn off when making phone calls

Khaipi — Fri, 13 Jan 2017 01:59:30 GMT

It fixed. So, I have wasted a few bucks for cover.
Thank you!

Re: Screen turn off when making phone calls

Didrik — Fri, 13 Jan 2017 08:30:57 GMT

Welcome to the forum @Khaipi!

When purchasing a cover or screen protector, look on how it is designed on the part meant to cover the top of your display. If the cover covers most parts of the phone, make sure there is a hole for the proximity sensor before installing it.

Re: Screen turn off when making phone calls

Ayman-alhaj — Thu, 20 Apr 2017 20:26:03 GMT

Hi, I'm having same problem but my mobile do not have any cover.

If there is any other suggestions please let me know.

@Didrik wrote:
Welcome to the forum @Khaipi!
When purchasing a cover or screen protector, look on how it is designed on the part meant to cover the top of your display. If the cover covers most parts of the phone, make sure there is a hole for the proximity sensor before installing it.

proximity sensor issue

DavidCollins — Wed, 06 Sep 2017 10:18:34 GMT

I have a problem with my proximity switch.. When exposed to bright light,(for example during the day) the proximity switch turns itself on thus making phone calls become a rather hard hustle. Hanging up a call becomes a problem and it becomes practically impossible activate the dial pad during an in call, because the screen goes blank. Any way to fix this? When indoors with relative room light, it works perfectly. My model is an Xperia X (F5122)