https://community.sony.it/t5/x-series/finger-print-sensor/m-p/3608167#M10514 <P>cant not lock phn by finger lock</P> Thu, 31 May 2018 05:02:34 GMT sunshine25 2018-05-31T05:02:34Z https://community.sony.it/t5/x-series/finger-print-sensor/m-p/3608167#M10514 <P>cant not lock phn by finger lock</P> Thu, 31 May 2018 05:02:34 GMT https://community.sony.it/t5/x-series/finger-print-sensor/m-p/3608167#M10514 sunshine25 2018-05-31T05:02:34Z https://community.sony.it/t5/x-series/finger-print-sensor/m-p/3608168#M10515 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/985305">@sunshine25</A>, sorry to hear about this. <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.it/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /><BR /><BR />Are there any error messages showing when you are trying to unlock the device using fingerprint? Make sure that the finger(s) you are using are not wet and there isn't any moisture on them.<BR /><BR />You can also try to removing the fingerprint(s) and adding them again to see if you then are able to unlock the device using fingerprint again.<BR /><BR />You can read more about how to do this on the link below.<BR /><BR /><A href="https://support.sonymobile.com/global-en/xperiax/userguide/fingerprint-manager/" target="_self" rel="nofollow noopener noreferrer">https://support.sonymobile.com/global-en/xperiax/userguide/fingerprint-manager/</A><BR /><BR />Let me know how it goes! <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.it/html/images/smilies/011.png" alt="Slightly_smiling_Face" title="Slightly_smiling_Face" /></P> Fri, 01 Jun 2018 08:23:13 GMT https://community.sony.it/t5/x-series/finger-print-sensor/m-p/3608168#M10515 Jonas 2018-06-01T08:23:13Z