topic Fingerprint reader deactivated in X Series

Fingerprint reader deactivated

AlexanderXperia — Mon, 21 May 2018 20:35:15 GMT

A few days ago that my Xperia X deactivated the fingerprint reader and will not let me record the fingerprints again, does anyone know what this is? I bought the cell phone in Colombia and now I am for a while in Brazil, the first days worked perfectly, then it was automatically deactivated. I appreciate your help.

Re: Fingerprint reader deactivated

Lord_viridis — Tue, 22 May 2018 08:51:31 GMT

Try in safe mode and if it works, a 3rd party app has disabled it.

Myself I'd backup and software repair using Xperia Companion and see if that fixes it

Re: Fingerprint reader deactivated

AlexanderXperia — Tue, 22 May 2018 16:09:49 GMT

I have not been able to solve this problem yet. I did the softwae repair and even then the fingerprint manager does not appear. I'm waiting for a solution, thank you.

Re: Fingerprint reader deactivated

Lord_viridis — Wed, 23 May 2018 10:43:03 GMT

Thanks for updating us,

I think now you should contact your Local support for a repair if needed.