topic USB connector issue - it doesn't meet it's primary function in XZ Series

USB connector issue - it doesn't meet it's primary function

Szklok — Tue, 13 Nov 2018 20:37:25 GMT

Hello

After 9 months using of my phone the USB connector has damaged. It still can be used as a charger but there is no chance to connect any multimedia device. No fast charging option anymore. It lost it's primary function which was data transfer.

Any solutions?

Re: USB connector issue - it doesn't meet it's primary function

NunoSEN2 — Tue, 13 Nov 2018 22:23:15 GMT

Hi @Szklok;

First of all try a different cable to check if the problem is not in the cable.

Also to discard software issues first test the device in safe mode and if there is no changes you can repair the phone software with Xperia Companion.

If none of this works probably there is an hardware problem an you need to contact your local Sony Support Team to get your device hardware looked at.

Re: USB connector issue - it doesn't meet it's primary function

Szklok — Wed, 14 Nov 2018 13:58:33 GMT

Thank you, it was helpful that you mentioned about the safe mode because I was going to reset the phone and now there is no need to do that. Nonetheless it didn't solve my problems. I was wondering if someone else has the same, is it known case.

One question. What does Xperia Companion mean?

greetings

Re: USB connector issue - it doesn't meet it's primary function

NunoSEN2 — Thu, 15 Nov 2018 00:15:39 GMT

@Szklok;

Xperia Companion is the PC program to manage, repair and backup your Xperia phone, you can check it out here.