https://community.sony.it/t5/xz-series/constantly-crashes/m-p/3601879#M36083 <P>Hi tina</P><P>have you tried a hard resset by holding down the up or down volume button first, i think its the down one, then hold the power button as well. the phone should switch off an vibrate once first</P><P>then 3 continouse ones, this will resset the hardware and memmory and clear any cache in the phone</P><P>hope this helps</P><P>dave</P> Thu, 16 Aug 2018 20:55:48 GMT Alpha1977 2018-08-16T20:55:48Z https://community.sony.it/t5/xz-series/constantly-crashes/m-p/3601878#M36082 <P>Why does my phone always crash when I'm trying to select parts of text to copy cut or paste??&nbsp; It doesn't matter if I'm doing it via another app or if I'm just using the basic text messaging software built into my Sony phone!<SPAN class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="When I try to screen shot it as its happening it doesn't let me. The closest I get to capturing the issue is what you can see in the picture I've posted"><IMG src="https://community.sony.it/skins/images/8D74206FCA18B0DB994C0A49476E972F/responsive_peak/images/image_not_found.png" alt="When I try to screen shot it as its happening it doesn't let me. The closest I get to capturing the issue is what you can see in the picture I've posted" /></SPAN></P> Wed, 25 Jul 2018 03:27:57 GMT https://community.sony.it/t5/xz-series/constantly-crashes/m-p/3601878#M36082 TINA66 2018-07-25T03:27:57Z https://community.sony.it/t5/xz-series/constantly-crashes/m-p/3601879#M36083 <P>Hi tina</P><P>have you tried a hard resset by holding down the up or down volume button first, i think its the down one, then hold the power button as well. the phone should switch off an vibrate once first</P><P>then 3 continouse ones, this will resset the hardware and memmory and clear any cache in the phone</P><P>hope this helps</P><P>dave</P> Thu, 16 Aug 2018 20:55:48 GMT https://community.sony.it/t5/xz-series/constantly-crashes/m-p/3601879#M36083 Alpha1977 2018-08-16T20:55:48Z