topic Re: Ear speaker does not work after updating the software to version 30.1.A.1.55 in XPERIA archive

Ear speaker does not work after updating the software to version 30.1.A.1.55

David38 — Sun, 10 Jul 2016 17:47:34 GMT

After updating the software to version 30.1.A.1.55. ear speaker does not work anymore. I have to use headphones or front speaker to call. During the diagnostic test speaker ear not hear. It may be a mistake update?

Re: Ear speaker does not work after updating the software to version 30.1.A.1.55

Uliwooly — Sun, 10 Jul 2016 17:51:30 GMT

@David38

That seems to be a hardware issue rather than software, you could repair the phone with XC to narrow down the issue, if that doesn't work, contact your Local support

Re: Ear speaker does not work after updating the software to version 30.1.A.1.55

David38 — Sun, 10 Jul 2016 17:57:57 GMT

I don't seem to be the hardware, before the update worked fine but after restart (during the update) no longer worked.

Re: Ear speaker does not work after updating the software to version 30.1.A.1.55

Jake-SonyXperia — Mon, 11 Jul 2016 03:17:00 GMT

Hi David38,

Welcome to the community,

Are you able to boot to Safemode and let me know if the issue continues?

Safemode instructions