topic Re: brand new xperia issues in XPERIA archive

Phone keeps restarting

jessesandbrook — Wed, 06 Jul 2016 00:55:36 GMT

just got the brand new base modle xperia (cant remember what it is called) and im already having issues less then a week since i bought the phone, when i power it up it will say us has failled, and then die, will start back up and run fine for about a minuite and same thing will happen again

Re: brand new xperia issues

CameronT — Wed, 06 Jul 2016 00:57:58 GMT

Hi @jessesandbrook,

Welcome to the community.

I am sorry to hear about your issues. Can you please try remove your SIM card and SD card and see if you can power the phone on?

Re: brand new xperia issues

jessesandbrook — Wed, 06 Jul 2016 00:58:49 GMT

hi cameron the phone will power on and off perfectly fine as it is right now. just keeps shutting off on me

Re: brand new xperia issues

jessesandbrook — Wed, 06 Jul 2016 01:00:23 GMT

sorry i read that wrong, both are on and powering up fine

Re: brand new xperia issues

jessesandbrook — Wed, 06 Jul 2016 01:02:37 GMT

says on the screen "unfortunitly system UI has stopped" and there is something in the background about an update @cameront

Re: brand new xperia issues

CameronT — Wed, 06 Jul 2016 01:14:50 GMT

@jessesandbrook,

Based on this, I recommend you try a software repair.

Re: brand new xperia issues

jessesandbrook — Wed, 06 Jul 2016 01:18:15 GMT

says it wont run because its 32 bit?

Re: brand new xperia issues

CameronT — Wed, 06 Jul 2016 01:24:05 GMT

@jessesandbrook,

Xperia Companion is only available on Windows 7 and up and OSX 10.8 or higher. What operating system to you have?

Re: brand new xperia issues

jessesandbrook — Wed, 06 Jul 2016 01:25:04 GMT

not a clue probabaly older

Re: brand new xperia issues

jessesandbrook — Wed, 06 Jul 2016 01:27:21 GMT

fired it up in safe mode and it seems to work fine in it...

Re: brand new xperia issues

jessesandbrook — Wed, 06 Jul 2016 01:28:20 GMT

it started up fine, shut off safe mode, came back up asking to update my phone and is now updating the system... hopefully thats it??!! haha

Re: brand new xperia issues

CameronT — Wed, 06 Jul 2016 01:55:11 GMT

@jessesandbrook,

I think so. It does sound like a software error based on the information you have provided. I do hope the update resolves it, but if it does not, then the software repair likely will. If you are unable to do it on your computer you may have to see if there is a friend or family member who has a computer with a later operating system you could run this on.

Let me know how the update goes