topic Re: Invasive malware nightmare. in XPERIA archive

Invasive malware nightmare.

Ludite — Sat, 02 Jul 2016 09:57:34 GMT

Hi
My browser keeps opening to a site called top-apps.mobi/d.html at frequent and random times whilst I'm using my phone, it's driving me nuts!
I downloaded malawarebytes to search and an anti-virus prog to dig it out and neither are finding anything wrong.
Is anyone else having an issue like this?
I've tried to do a repair with Xperia companion but it's not letting me fire up the repair program.
I reinstalled the pc software and my phone software is up to date too.
Would my next step be to hit it with a hammer?
Please help....

Re: Invasive malware nightmare.

MarlonUk1 — Sat, 02 Jul 2016 10:16:23 GMT

how about when you are in safe mode?

did you recently installed an app or gave permission to access the internet to an app?

try to reinstall your Xperia Companon software repair using Xperia Companion

Re: Invasive malware nightmare.

_alexdon_ — Sat, 02 Jul 2016 12:32:43 GMT

@Ludite Those might be simple advertisements or different websites, really annoying I have to agree.

Re: Invasive malware nightmare.

Abrez — Sat, 02 Jul 2016 17:13:34 GMT

Do a hard reset from the numeric codes available in Google.
And then use the Xperia companion..

Re: Invasive malware nightmare.

Bugmenotsony — Sun, 03 Jul 2016 03:51:21 GMT

Plese try to clean your Browser Cache and your Google Play Store Cache, perhaps this might solve this problem.

Re: Invasive malware nightmare.

Ludite — Sun, 03 Jul 2016 18:27:29 GMT

@alexdon wrote:
@Ludite Those might be simple advertisements or different websites, really annoying I have to agree.

No, this is really invasive and causes other apps to stop netflix for example) every 5 minutes and as soon as it stops it will take me to this top-apps advertisement on my browser.

This is effectively earning some grimy little hacker money because he/she is directing me towards an advert.

Re: Invasive malware nightmare.

Ludite — Sun, 03 Jul 2016 18:33:20 GMT

@Bugmenotsony wrote:
Plese try to clean your Browser Cache and your Google Play Store Cache, perhaps this might solve this problem.

Hi, I tried that but it didn't work. thanks for the suggestion though.

Re: Invasive malware nightmare.

Ludite — Sun, 03 Jul 2016 18:38:53 GMT

@nolramlb wrote:
how about when you are in safe mode?
did you recently installed an app or gave permission to access the internet to an app?
try to reinstall your Xperia Companon software repair using Xperia Companion

I've gone for the reinstall and now have a new set of grief.

I can't sign into my google account on my phone.

I'm putting in my email and then my password, it then says 'checking info' then it says ' please sign in using one of the owner's accounts for this device' and takes me back to the email entry bit, it's just taking me around in circles.

Re: Invasive malware nightmare.

Bugmenotsony — Sun, 03 Jul 2016 19:37:16 GMT

You need set the device to default, because this is grave..

Re: Invasive malware nightmare.

Bugmenotsony — Sun, 03 Jul 2016 19:58:48 GMT

You are banned from Google for three days :

http://www.androidpolice.com/2015/07/13/dont-change-your-google-password-before-factory-resetting-your-android-phone-you-might-trip-a-72-hour-security-lockout/

Re: Invasive malware nightmare.

Ludite — Sun, 03 Jul 2016 21:20:37 GMT

Thanks for your help, it's not great news but I guess I'll just have to use my phone as a paperweight for the next three days.

I'm sooooo mad at google right now!

What a massive inconvenience!

Re: Invasive malware nightmare.

Bugmenotsony — Mon, 04 Jul 2016 00:24:16 GMT

Yeah Google is really Mr Arroganto...

Re: Invasive malware nightmare.

Jake-SonyXperia — Mon, 04 Jul 2016 03:10:51 GMT

Hi Ludite,

Are you stuck at the setup screen with the device demanding the original google account for the device?

If so then yes it can be a 72 hour lock out by Google due to a password change, or it could be that the Email account you are putting in is not the very first Google account to be added to this device, if that is the case you need the very original Gmail account in order to start using the device again.

As the original account still has this device connected to it.

Re: Invasive malware nightmare.

Ludite — Mon, 04 Jul 2016 20:18:07 GMT

@Jake-SonyXperiaSupport wrote:
Hi @Ludite,
Are you stuck at the setup screen with the device demanding the original google account for the device?
If so then yes it can be a 72 hour lock out by Google due to a password change, or it could be that the Email account you are putting in is not the very first Google account to be added to this device, if that is the case you need the very original Gmail account in order to start using the device again.
As the original account still has this device connected to it.

I have only had the one Gmail account so it must be the 72 hour farce.

Only 48 hours to go FFS!

I'll check back in on Wednesday night to let you all know if google decides to let me have my phone back.

Thank you all very much for your replies, it's greatly appreciated.