topic Re: Messaging minimising in XPERIA archive

Messaging minimising

Daddy_Badger — Fri, 01 Jul 2016 18:14:45 GMT

His new to this forum so hello hopefully may learn a few things.

Proud owner of a m4 aqua with a strange fault when I go into messaging (sms) and open a new message it exits out after a second and goes to the home screen. Is this s common fault or something else.

Thanks in advance.

Re: Messaging minimising

Uliwooly — Fri, 01 Jul 2016 18:25:33 GMT

@Daddy_Badger

do you have a taskiller or antivirus? do you experience the same while in >>> safe mode

Re: Messaging minimising

Daddy_Badger — Fri, 01 Jul 2016 18:41:53 GMT

I'll try safe mode isn't there some sort of appkiller on the xperia included?

Re: Messaging minimising

Daddy_Badger — Fri, 01 Jul 2016 18:44:40 GMT

Stamina is off

Re: Messaging minimising

Daddy_Badger — Fri, 01 Jul 2016 18:49:29 GMT

Still same issue in safe mode

Re: Messaging minimising

Uliwooly — Fri, 01 Jul 2016 18:53:48 GMT

@Daddy_Badger

settings > apps > all > messaging > clear data > restart the phone > check again.

Re: Messaging minimising

Daddy_Badger — Fri, 01 Jul 2016 19:02:43 GMT

Oh dear seems like it happens on Gmail app also. Clearing data didn't rectify it.

Re: Messaging minimising

Uliwooly — Fri, 01 Jul 2016 19:07:04 GMT

@Daddy_Badger

have you restricted any app?

Re: Messaging minimising

Daddy_Badger — Fri, 01 Jul 2016 19:10:08 GMT

Not that I know of I've only set this up today

Re: Messaging minimising

Uliwooly — Fri, 01 Jul 2016 19:11:47 GMT

@Daddy_Badger

Do you get an error at all?

I wonder if... test the phone

settings > about phone > diagnostics > test > test the touchscreen

Re: Messaging minimising

Daddy_Badger — Fri, 01 Jul 2016 19:20:31 GMT

Chrome seems OK but no errors upon testing touchscreen

Re: Messaging minimising

Uliwooly — Fri, 01 Jul 2016 19:39:05 GMT

@Daddy_Badger

Do you get any errors before the apps minimize?

Re: Messaging minimising

Daddy_Badger — Fri, 01 Jul 2016 19:41:26 GMT

Nope nothing no warning just minimises after a second.

Re: Messaging minimising

Uliwooly — Fri, 01 Jul 2016 19:42:50 GMT

@Daddy_Badger

that's rather odd, you could repair the phone with XC

btw does the phone has a protective case, film or glass?

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Messaging minimising

Daddy_Badger — Fri, 01 Jul 2016 19:52:14 GMT

Out the box protective film which had been Removed upon setup. I'll have a go at the xc tomorrow since I have a Google account it's just contacts that I need which sync anyways.

I'll report back thanks for the advice.

Re: Messaging minimising

Daddy_Badger — Sat, 02 Jul 2016 15:26:18 GMT

So I thought before I try the xc I reset my device and for some reason that has fixed it. I'm just upgrading the software so will see if the fault reoccurs.

Re: Messaging minimising

Daddy_Badger — Sun, 03 Jul 2016 12:21:15 GMT

OK there's definitely an issue with the software unfortunately like an idiot I updated everything via play and now the problem is reoccurring.