topic Re: Corrupt contact list in XPERIA archive

Corrupt contact list

rollsjohn — Tue, 13 Dec 2016 22:21:25 GMT

My contact list has become jumbled up, wrong names against numbers, some numbers without names etc. Is there a fix for this? Stupidly I don't have backup switched on.

Re: Corrupt contact list

Uliwooly — Tue, 13 Dec 2016 22:29:29 GMT

@rollsjohn

perhaps an app cause this, there's no other option but to manually edit them and make sure to create a backup

Re: Corrupt contact list

Jake-SonyXperia — Tue, 13 Dec 2016 23:47:51 GMT

Hi @rollsjohn,

Sorry to hear about this.

If you reboot the device into Safe mode are the contacts still all jumbled up?

safe mode

Let me know.

Re: Corrupt contact list

NeoBeum — Wed, 14 Dec 2016 00:39:47 GMT

Which phone book do you have filtered?

Re: Corrupt contact list

rollsjohn — Wed, 14 Dec 2016 10:17:59 GMT

@NeoBeum wrote:
Which phone book do you have filtered?
No filters in place.

Re: Corrupt contact list

rollsjohn — Wed, 14 Dec 2016 10:46:27 GMT

@Jake-SonyXperiaSupport wrote:
Hi @rollsjohn,
Sorry to hear about this.
If you reboot the device into Safe mode are the contacts still all jumbled up?
safe mode
Let me know.

Contacts still same in safe mode. Only some contacts are missing. The phone log was the one which had names missing against numbers but log has now been cleared which has now resulted in some contacts missing altogether from contacts list.

Re: Corrupt contact list

NeoBeum — Wed, 14 Dec 2016 12:44:19 GMT

Filter out to display one phone book at a time to find which account is having issues.
Then we can investigate further and quicker