topic Re: International Version Repair in XPERIA archive

International Version Repair

Rilesman — Wed, 13 Jul 2016 18:18:50 GMT

I had my phone for two weeks when I cracked the screen. Then the USA center did say they could do the repair but will take longer to get parts. Then it took 4.5 months but they returned with no charge. However, the camera does not work. Great to have a phone again...but a large reason to get the phone was the size and to take really good pictures.

USA support will not repair (even though I am pretty sure it happened during the previous repair).

So....how do I find a place to repair the phone? Where do I go and who do I contact?

HELP.

Re: International Version Repair

dandy63 — Wed, 13 Jul 2016 18:25:12 GMT

@Rilesman you could contact them again & ask if the phone was tested prior to returning it back to you....you could also try a Software Repair....what exactly are the symptoms of the camera not working...

http://talk.sonymobile.com/t5/FAQ/How-to-perform-a-software-repair-with-Xperia-Companion/m-p/1103057

Re: International Version Repair

Uliwooly — Wed, 13 Jul 2016 19:24:26 GMT

@Rilesman

You should contact them again and also the BBB regarding this, assuming that the damage/issue is/was due to the repair not owner.

Re: International Version Repair

Victorasanchez — Wed, 13 Jul 2016 21:12:41 GMT

Hi i Have a xperia z5 with broken screen but they said i Have send my phone to china. They give me this mail direction questions.tw@sonymobile.com is correct?

Re: International Version Repair

Uliwooly — Wed, 13 Jul 2016 21:20:27 GMT

@Victorasanchez

If you bought your phone in China then the warranty only apply there.