https://community.sony.it/t5/xperia-archive/unable-to-repair-with-pc-companion/m-p/3477852#M533883 <P>Hi all,</P><P>My daughter's M2 somehow loses SIM card after a while, so I was trying to repair (Factory reset) with PCC however, I am unable to do repair proce4ss with PCC.</P><P>If i connect the phone with power-on to the PCC then to select repair, it shows "no software ......." and cannot do the process.</P><P>If I connect the phone with power-off, and selecting repair, it shows dialog to select the phone and then to couple more steps then when it comes to recycling the power of the phone, it does not recognize the phone no matter what I do, so I cannot proceed further steps.&nbsp;</P><P>Seems like there many issues with PCC, what really going on with SONY Phones?&nbsp;</P><P>Anybody has suggestions???</P> Sat, 02 Jan 2016 03:06:59 GMT PiggyBoy 2016-01-02T03:06:59Z https://community.sony.it/t5/xperia-archive/unable-to-repair-with-pc-companion/m-p/3477852#M533883 <P>Hi all,</P><P>My daughter's M2 somehow loses SIM card after a while, so I was trying to repair (Factory reset) with PCC however, I am unable to do repair proce4ss with PCC.</P><P>If i connect the phone with power-on to the PCC then to select repair, it shows "no software ......." and cannot do the process.</P><P>If I connect the phone with power-off, and selecting repair, it shows dialog to select the phone and then to couple more steps then when it comes to recycling the power of the phone, it does not recognize the phone no matter what I do, so I cannot proceed further steps.&nbsp;</P><P>Seems like there many issues with PCC, what really going on with SONY Phones?&nbsp;</P><P>Anybody has suggestions???</P> Sat, 02 Jan 2016 03:06:59 GMT https://community.sony.it/t5/xperia-archive/unable-to-repair-with-pc-companion/m-p/3477852#M533883 PiggyBoy 2016-01-02T03:06:59Z https://community.sony.it/t5/xperia-archive/unable-to-repair-with-pc-companion/m-p/3477853#M533884 <P><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/627916">@PiggyBoy</A></P> <P>could you try a different computer? disable firewalls and antivirus?</P> Sat, 02 Jan 2016 03:18:05 GMT https://community.sony.it/t5/xperia-archive/unable-to-repair-with-pc-companion/m-p/3477853#M533884 Uliwooly 2016-01-02T03:18:05Z