topic Re: Pls help, back-home buttons is not working in XPERIA archive

Pls help, back-home buttons is not working

Ayame — Thu, 21 Apr 2016 02:27:38 GMT

Hi there, im having a problem with my z1, the back and home button are continuosly tapping even if i dont tap them, i already tried to reset to factory setings but it didnt fix the problem, i cannot use my phone bec of that, pls help me

Re: Pls help, back-home buttons is not working

Uliwooly — Thu, 21 Apr 2016 02:37:29 GMT

@Ayame

Does your phone has a protective case, film, glass?

Re: Pls help, back-home buttons is not working

Ayame — Thu, 21 Apr 2016 02:56:34 GMT

Yes, before, but i already removed it, still the same problem

Re: Pls help, back-home buttons is not working

Uliwooly — Thu, 21 Apr 2016 03:14:02 GMT

@Ayame

Check if you experience the same in >>> safe mode

Re: Pls help, back-home buttons is not working

CameronT — Thu, 21 Apr 2016 03:21:29 GMT

Hi @Ayame,

Welcome to the community.

Just to be sure, there's no physical damage on your phone such as hairline cracks?

Re: Pls help, back-home buttons is not working

Ayame — Thu, 21 Apr 2016 03:27:47 GMT

@uliwooly

Ive followed the instructions to safe mode, but im still having the same problem =(

Re: Pls help, back-home buttons is not working

Ayame — Thu, 21 Apr 2016 03:29:57 GMT

No issue if the original screen has any cracks, but the protective glass i used before has many cracks on it, thats why i removed it

Re: Pls help, back-home buttons is not working

Uliwooly — Thu, 21 Apr 2016 03:35:46 GMT

@Ayame

you might want to double check, as there might be hairline cracks as @CameronT said

Re: Pls help, back-home buttons is not working

Ayame — Thu, 21 Apr 2016 03:40:13 GMT

What do u mean by hairline cracks, very very thin cracks,?? If it doe
s have, what would be the solution?

Re: Pls help, back-home buttons is not working

Uliwooly — Thu, 21 Apr 2016 03:44:20 GMT

@Ayame

Yes, thin cracks, if it has cracks then you will have to contact your Local support to get the device repaired