topic Re: USB port doesn't work in XPERIA archive

USB port doesn't work

orjikuramo — Wed, 20 Apr 2016 10:55:25 GMT

Hi, good day everyone, I have a complex problem, my Sony xperia z3 dual has a bad system n system repair seems impossible since my USB port has refused any form of connection, I can't even charge with it as it won't work.
Several engineers have over worked it, I don't know if any one has a better option for me. Cos I can't update to mash mallow cos of the bad system.
Thanks for any technical advice.
God be with you

Re: USB port doesn't work

orjikuramo — Wed, 20 Apr 2016 10:57:21 GMT

Pls, reply if u have idea as soon as possible

Re: USB port doesn't work

Lord_viridis — Wed, 20 Apr 2016 11:33:47 GMT

What do you mean by "several engineers have over worked it"?

Re: USB port doesn't work

Christofer — Wed, 20 Apr 2016 14:08:34 GMT

Hi @orjikuramo,

I'm sorry to hear about this. Have your phone been sent to an authorised service center through your Local support team? If an authorised service center were unable to repair the phone you should be able to get more information on why from your local support.

If you have used an unauthorised service center I suggest that you get it examined by an authorised one. You local support team can assist your further with this if need be.

Re: USB port doesn't work

orjikuramo — Thu, 21 Apr 2016 22:45:54 GMT

Thank-you Christopher for the time, Trust me, there is no authorised Sony experience center here in Nigeria cos I over checked around before giving it to this engineers but if u know any one in Nigeria I can go to, I will gladly go no matter the fee.
Thanks for responding

Re: USB port doesn't work

Christofer — Fri, 22 Apr 2016 08:52:49 GMT

I do not have access to a list of available service centers but I suggest that you send an email to your local support team for information on how you can proceed. You can reach them at questions.ng[at]support.sonymobile.com.

Re: USB port doesn't work

orjikuramo — Fri, 22 Apr 2016 22:10:51 GMT

M back n so sorry to bother you guys especially Christopher, who has been monumental in exhuming my confidence for a revival of my phone.
Nigeria isn't listed among countries on Sony support contact me, I hope it doesn't put a bump on my repair race. Sadly, when my phone started acting up, I still had the warranty but since no official Sony experience center, I had to give this road side "engineers"

Re: USB port doesn't work

Christofer — Mon, 25 Apr 2016 13:06:05 GMT

Did you send an email to questions.ng[at]support.sonymobile.com as I suggest earlier?