topic Re: Cracked screen in XPERIA archive

Cracked screen

MichałJen — Mon, 18 Apr 2016 22:06:16 GMT

Hello, so my problem is with my screen. I have Sony z3 over 9 months and i was thrilled of using it. Yesterday i layed my phone on bench and it fall down and my screen cracked. Touch doesn't work on half of a screen. Will I have to pay for repair? It was a bad accident so I do hope I won't have to ..

Re: Cracked screen

Lord_viridis — Mon, 18 Apr 2016 22:10:05 GMT

Unfortunately warranty does not cover accidental damage. I'm afraid you would have to pay.

Re: Cracked screen

Uliwooly — Mon, 18 Apr 2016 22:10:42 GMT

@MichałJen

I'm sorry to hear that, but you might have to, contact your Local support regarding the warranty coverage. In the mean time you could buy a USB OTG cable and use a mouse to backup everything.