https://community.sony.it/t5/xperia-archive/micro-usb-port-stopped-working/m-p/3473501#M531837 <P>Hi, I purchased a Z3C a few months ago at the beginning of September past and it has been a stellar phone that I was very satisfied with until recently. A few days ago (27/12/15) I tried to charge my phone as I normally do via the micro usb with the factory wall socket adapter and micro usb lead that were supplied with the phone when I purchased it. I then quickly realised that my phone was not charging. Having only had my phone around 4 months I assumed that there was a problem with the charger or the socket.</P><P>I then tried charging the phone with two different wall sockets, two different micro usb leads and two different wall adapters, to no avail. I also tried a forced restart of my device. I then started to look on your website for a solution, this prompted me to connect my phone to my laptop and do a software update using the PC companion program available on your website. Upon doing this I then realised that my laptop wasn't actually connected to my phone.</P><P>The only possible explanation for this is that the micro usb port in my device has stopped working, this is unfathomable as I have never used my phone underwater or in a dusty environments, I always close the flaps securely, I keep my phone in a case and it is very seldom dropped. In general, I look after my phone and take good care of it and I cannot understand why the usb port would just simply stop working. What I would like to know is how to resolve this&nbsp;issue and how long it is likely to take to have my device repaired or replaced. Thanks for your help!</P> Mon, 28 Dec 2015 18:40:53 GMT conord 2015-12-28T18:40:53Z https://community.sony.it/t5/xperia-archive/micro-usb-port-stopped-working/m-p/3473501#M531837 <P>Hi, I purchased a Z3C a few months ago at the beginning of September past and it has been a stellar phone that I was very satisfied with until recently. A few days ago (27/12/15) I tried to charge my phone as I normally do via the micro usb with the factory wall socket adapter and micro usb lead that were supplied with the phone when I purchased it. I then quickly realised that my phone was not charging. Having only had my phone around 4 months I assumed that there was a problem with the charger or the socket.</P><P>I then tried charging the phone with two different wall sockets, two different micro usb leads and two different wall adapters, to no avail. I also tried a forced restart of my device. I then started to look on your website for a solution, this prompted me to connect my phone to my laptop and do a software update using the PC companion program available on your website. Upon doing this I then realised that my laptop wasn't actually connected to my phone.</P><P>The only possible explanation for this is that the micro usb port in my device has stopped working, this is unfathomable as I have never used my phone underwater or in a dusty environments, I always close the flaps securely, I keep my phone in a case and it is very seldom dropped. In general, I look after my phone and take good care of it and I cannot understand why the usb port would just simply stop working. What I would like to know is how to resolve this&nbsp;issue and how long it is likely to take to have my device repaired or replaced. Thanks for your help!</P> Mon, 28 Dec 2015 18:40:53 GMT https://community.sony.it/t5/xperia-archive/micro-usb-port-stopped-working/m-p/3473501#M531837 conord 2015-12-28T18:40:53Z https://community.sony.it/t5/xperia-archive/micro-usb-port-stopped-working/m-p/3473502#M531838 <P><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/690717">@conord</A></P> <P>I'm sorry to hear that, contact your&nbsp;<A href="https://community.sony.co.uk/t5/c-sonymobile/Local+support/pd-p/contact_us" class="lia-product-mention" data-product="13-1">Local support</A>&nbsp;to get it inspected.&nbsp;</P> Mon, 28 Dec 2015 18:43:38 GMT https://community.sony.it/t5/xperia-archive/micro-usb-port-stopped-working/m-p/3473502#M531838 Uliwooly 2015-12-28T18:43:38Z https://community.sony.it/t5/xperia-archive/micro-usb-port-stopped-working/m-p/3473503#M531839 <P>Thanks, local support must be closed for christmas, can't email or do a live chat. I'll try again tomorrow.</P> Mon, 28 Dec 2015 19:53:32 GMT https://community.sony.it/t5/xperia-archive/micro-usb-port-stopped-working/m-p/3473503#M531839 conord 2015-12-28T19:53:32Z https://community.sony.it/t5/xperia-archive/micro-usb-port-stopped-working/m-p/3473504#M531840 <P><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/690717">@conord</A></P> <P>keep us updated.&nbsp;</P> Mon, 28 Dec 2015 20:09:44 GMT https://community.sony.it/t5/xperia-archive/micro-usb-port-stopped-working/m-p/3473504#M531840 Uliwooly 2015-12-28T20:09:44Z