topic Skype Front Camera View in XPERIA archive

Skype Front Camera View

Man-o-War — Wed, 13 Apr 2016 02:59:27 GMT

Hello,

One week ago, I bought my phone and I recognize an issue about my front camera. When I do a video call on Skype or another video call app, I can see myself in the small window and everything is allright. But other person whom I call says my face covers whole screenlike my view zoomed 10 times. I tried video calling to another phone which was near to me and I saw my self the issue. It is really annoying. I have lollipop 5.1 version. However sorry for my terrible English.

Re: Skype Front Camera View

CameronT — Wed, 13 Apr 2016 03:22:05 GMT

Hi @Man-o-War,

Welcome to the community.

You mentioned that this issue happened with other video calling apps, what were they?

Can you take a photo/video using the front camera OK with the default app?

Re: Skype Front Camera View

Ashroft98 — Wed, 13 Apr 2016 05:40:19 GMT

Have you tried Clearing Data/Cache for Skype and the "other video call app"?

Go to Settings > Apps > Skype/Video Call App > Press Clear Data/Cache

Then restart your phone.

Also,you could boot to safe mode and check the camera it work normally using the default camera app.

Boot Safe Mode:
Press and Hold Power Button > Tap and Hold "Power Off" > Tap on OK to reboot to safe mode.

To exit safe mode,just restart your phone normally.

Re: Skype Front Camera View

Man-o-War — Wed, 13 Apr 2016 10:36:20 GMT

Hi,

Other video calling apps were "oovoo" and "line". But I want to use just Skype other ones I just downloaded for testing that issue.

Anyway here is the photos:

This is how I see myself on my phone (small window is my face cam)

And this is how they see me on their phones.

Re: Skype Front Camera View

Man-o-War — Wed, 13 Apr 2016 10:47:05 GMT

Hello Ashroft98,

Thanks for your help. I just did all what you said but it is still same.

Re: Skype Front Camera View

Ashroft98 — Wed, 13 Apr 2016 11:00:54 GMT

@Man-o-war have you did what @CameronT said?

Does the problem also exist when you take regular selfies using default camera apl? Or does it only happen in video call apps?

Re: Skype Front Camera View

Man-o-War — Wed, 13 Apr 2016 11:37:59 GMT

@Ashroft98

I have no problem If I take regular selfies with default camera app it works perfect. The problem exist only if I do video call as you can see on photos.

Re: Skype Front Camera View

Ashroft98 — Wed, 13 Apr 2016 16:12:27 GMT

I see. This is pretty sure an app-related problem. Have you tried reinstalling the app? And also have you tried video skyping with your Xperia M5 with other devices like PC or notebooks?

Re: Skype Front Camera View

Man-o-War — Wed, 13 Apr 2016 19:08:18 GMT

I just uninstalled app and installed again. I tried with laptop and I have no problem it works great. But I tried also again with other phone video calling and problem is still there. I don't think it is related with Skype. I used Skype so long and never seen a problem like this before. It all began with xperia M5. it is really a frusturating bug and still no solution.

Re: Skype Front Camera View

Man-o-War — Wed, 13 Apr 2016 19:13:09 GMT

@CameronT

Hello,

Did you found a solution about this issue ?

Re: Skype Front Camera View

Ashroft98 — Wed, 13 Apr 2016 19:49:10 GMT

The last thing i could think of is the unecessary deployment of Sony's SteadyShot™ feature.

Try this,(im using Xperia Z2,so it may differs,but try giving it a shot)

Go to Camera > Go to Manual > Switch to Video mode > Press Secondary Camera > Press on the Three Dots > Switch off SteadyShot™

Also try switch to Superior Auto then press the secondary camera and switch off SteadyShot™ as well.

Lastly,toggle all the Settings you can find within the Camera app and switch off all SteadyShot features.

This case is a little weird but i will try my best to help you through it.

Goodluck!

Re: Skype Front Camera View

CameronT — Thu, 14 Apr 2016 00:33:09 GMT

@Man-o-War,

It sounds like it has something to do with how these apps are accessing the camera considering it is only happening on the third party apps. I don't have a solution no but @Ashroft98 seems like he's on the right path. Try his suggestions.