topic Re: Z5 camera not working in XPERIA archive

Z5 camera not working

Abdul_king — Sat, 09 Jan 2016 05:36:56 GMT

Last night (08/01/2016) I updated my Sony z5 to the latest software and my camera isn't working I've tried in other apps same problem. Also phone is overheating which it hasn't done before. How do I resolve these issues thanks.

Re: Z5 camera not working

Uliwooly — Sat, 09 Jan 2016 05:42:39 GMT

@Abdul_king

Settings > apps > all > camera > clear data > restart the phone

also test it on safe mode

Re: Z5 camera not working

Abdul_king — Sat, 09 Jan 2016 05:52:15 GMT

Tried it and no luck

Re: Z5 camera not working

Abdul_king — Sat, 09 Jan 2016 06:01:30 GMT

So what happens is it goes to take that picture then does nothing the camera still views what ever it's point at but when I tap the screen it doesn't work I got to lock it the unlock again to use my phone.

Re: Z5 camera not working

Abdul_king — Sat, 09 Jan 2016 06:02:38 GMT

How can I undo the update and go back to the previous system

Re: Z5 camera not working

_alexdon_ — Sat, 09 Jan 2016 08:54:20 GMT

You cannot officially go back to an older firmware. What you can try is to perform a software repair using PC Companion.