topic Re: Charging/switching on problems in XPERIA archive

Charging/switching on problems

Scott71 — Wed, 06 Jan 2016 19:01:02 GMT

At the time of writing this im a awaiting yet another problem with power to this unit. I was talked into by a sales rep into buying another Xperia after experiencing the exact same problem with the older version as im now experiencing with my current model. I rely heavily on my phone and this is a massive inconvenience to me. The problem running out of power/charger not charging/ not being able to switch back on. Then the problem resolves itself only to happen again... And again... And again. This is not good enough. Funnily enough both models ive had problems with just after the warranty runs out. Leaving me with using my phone insurance not only making my phone insurance more expensive the following year but having to pay an excess charge. This will be the last Sony phone I will ever buy. Poor poor very poor.

Re: Charging/switching on problems

Jake-SonyXperia — Thu, 07 Jan 2016 00:08:56 GMT

Hi Scott71,

Welcome to the community,

I'm sorry to hear the frustration, in many cases third party apps cause power issue, I'm by no means saying that this is the root cause of this issue, it is however one big factor.

You could attempt a software repair on the device, this at least would remove any software related issues which could be present.

Software repair

Make sure to back up your device however, as you will lose content. Backup device

Regarding the warranty, I would first suggest you speak with Sony Mobile Customer Care, you may actually still be within warranty, Terms, conditions and timeframe differ from country to country.

Use my signature to find contact details, and let us know how you get on.

Re: Charging/switching on problems

Uliwooly — Thu, 07 Jan 2016 00:13:57 GMT

@Scott71

Check this out whenever you experience a significant battery drain

charge the phone 100% use it as you normally would then once the battery reaches 10%

settings > power management > battery > take screenshots of:

1. the list

2. tap on the graph and take a screenshot

3. back > tap on the top 4 items on the list > take a screenshot of each

post them all here or upload the screenshots to box or dropbox or google drive or etc and post the link