topic Re: cant get into a M2 aqua in XPERIA archive

cant get into a M2 aqua

beckyraymond123 — Wed, 27 Apr 2016 15:14:30 GMT

hello my nans phone has recently come up with a pass word when she turns it on but she did not put a password in i have tried doing the instructions sony has sent her but it will not let me open the file on my pc can anyone help please

Re: cant get into a M2 aqua

Uliwooly — Wed, 27 Apr 2016 16:24:33 GMT

@beckyraymond1234

Does your phone has an antivirus?

Re: cant get into a M2 aqua

beckyraymond123 — Wed, 27 Apr 2016 16:36:12 GMT

its acctually my nans phone and no it just came up with a password one day and she hasnt put one on there

Re: cant get into a M2 aqua

beckyraymond123 — Wed, 27 Apr 2016 16:37:17 GMT

sorry didnt read it right i assume it has antivirus on it

Re: cant get into a M2 aqua

Uliwooly — Wed, 27 Apr 2016 17:11:53 GMT

@beckyraymond1234

That's probably the problem, try to boot on >>> safe mode

Re: cant get into a M2 aqua

beckyraymond123 — Thu, 28 Apr 2016 13:13:03 GMT

Sorted it now had to use another computer

Re: cant get into a M2 aqua

Uliwooly — Sat, 30 Apr 2016 01:19:42 GMT

@beckyraymond1234

Great to hear that