topic Re: Partial Display malfunction in XPERIA archive

Partial Display malfunction

Buddhabrot — Mon, 25 Apr 2016 18:53:25 GMT

Hi all, i got the phone about 1.5 yrs ago and since a few days ago, unluckily just two days after i got and sold a new Z3 compact (contract extension), my Z1 compact is acting up.

A middle part of the display is not reacting to touch. This essentialy means that i cant use Apps that require me pushing a button in that part of the display. For example, i cant turn off my phone because the button to do that is exactly in the part of the display that isnt responding. I cant login to Instagram, because the field with the name to enter is also in the part that isnt responding.

I cant make corrections to a text i wrote in whats app after i wrote 3-4 lines. I can then not enter the first or first to lines because they will be in the non functional area.

Interestingly, the Display Test that you can do on the phone works. Swiping is working, pushing is not.

I wanted to use the repair support here, but i do not have a back up phone and am dependent on this phone, also for work, so sending it in before i have a new one wont work.

did anyone ever face a similiar issue and knows a fix maybe?

I didnt do anything different before the problem occured, no software update, it didnt drop or anything.

Thanks in advance

Re: Partial Display malfunction

Uliwooly — Mon, 25 Apr 2016 23:37:07 GMT

@Buddhabrot

You can buy an USB OTG cable > connect a mouse > back up your phone > contact your Local support to get it repaired

check for small hairline cracks on the screen.

Re: Partial Display malfunction

Buddhabrot — Tue, 26 Apr 2016 05:11:35 GMT

Hi uliwooly.

No cracks Making a backup should be no problem.

But i cant send in my phone for repairs because i need it for work. So i guess i need to buy a new one before i can get this one repaired.

Re: Partial Display malfunction

Uliwooly — Tue, 26 Apr 2016 15:33:19 GMT

@Buddhabrot

You might have to backup and repair the phone to see if that solves the issue

PC Companion (PCC)

Bridge (for Mac)

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Partial Display malfunction

Buddhabrot — Thu, 28 Apr 2016 08:03:36 GMT

I am now gonna send it in, but the BackUp via PC Companion is already taking around 1.5hrs.

Is this normal? The backup is 1.8 GB in size but this seems awfully long for a file that size.

edit: Now it crashed. When i want to start a new backup, it only tells me at the data selection screen that it will back up Pictures and music when before it said it will backup contacts, notes, calenders etc.

Re: Partial Display malfunction

Uliwooly — Sat, 30 Apr 2016 19:28:23 GMT

@Buddhabrot

That's probably bc you are trying to backup music, picture and video files.