topic Re: Z5 Compact Screen Issues (Green Lines) in XPERIA archive

Z5 Compact Screen Issues (Green Lines)

Jetilarry — Tue, 17 Nov 2015 16:54:40 GMT

Started appearing after the latest software update. Comes and goes, but only when turning on the screen after a few minutes with the screen off. Usually able to get it to go away by turning the screen off and on a few times, but sometimes that doesn't work and I have to wait for it to go away on it's own.

Anyone else having this issue? Is it software related or a hardware problem?

https://youtu.be/xe1-OQaHW-M

Re: Z5 Compact Screen Issues (Green Lines)

Uliwooly — Tue, 17 Nov 2015 17:16:50 GMT

@Jetilarry

Do you have any developer options on?

do you experience the same while on safe mode?

you can also repair the phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Z5 Compact Screen Issues (Green Lines)

Jetilarry — Tue, 17 Nov 2015 23:23:18 GMT

No developer options on

Just tried it in safe mode, same issue.

Re: Z5 Compact Screen Issues (Green Lines)

Uliwooly — Tue, 17 Nov 2015 23:24:48 GMT

@Jetilarry

Repair the phone with PCC and report back

Re: Z5 Compact Screen Issues (Green Lines)

Jetilarry — Wed, 18 Nov 2015 20:49:13 GMT

Completed the repair process. Just have the stock software with no other apps but the screen issue is still there. Guessing this means it's a hardware issue... 😞

Re: Z5 Compact Screen Issues (Green Lines)

Uliwooly — Thu, 19 Nov 2015 02:32:39 GMT

@Jetilarry

I'm afraid so, contact your Local support

Re: Z5 Compact Screen Issues (Green Lines)

Jetilarry — Thu, 19 Nov 2015 20:30:01 GMT

Unfortunately, I'm in the US so no local support for the Z5C. Will have to pay to ship it back to Asia for servicing from the retailer there

Re: Z5 Compact Screen Issues (Green Lines)

Uliwooly — Fri, 20 Nov 2015 01:22:55 GMT

@Jetilarry

I'm sorry to hear that, but that's correct, warranty it's only available in the country it was bought

Re: Z5 Compact Screen Issues (Green Lines)

Ps4master — Fri, 19 Feb 2016 14:22:14 GMT

Just got a new z5 and then is happening constantly. Its ready anything since ive changed from samsung and my old phome is working bother. Please sort it or i will have to ditch it.

Re: Z5 Compact Screen Issues (Green Lines)

Ps4master — Sat, 20 Feb 2016 13:54:31 GMT

Same issue sony support said itsnot the software lol.

Re: Z5 Compact Screen Issues (Green Lines)

McQ — Sun, 03 Apr 2016 17:46:03 GMT

I found this thread via search. Wife has had her US version of this phone (white) for less than 2 weeks. Screen started having this identical problem with green areas, sometimes worse (screen gets image blurred or something). I tried a factory data reset to no avail in case something got messed up after the Marshmallow update. I'm guessing there isn't just much else I can do and just assume it is just faulty hardware, like for the OP?

Re: Z5 Compact Screen Issues (Green Lines)

synz — Mon, 04 Apr 2016 08:14:29 GMT

I can say that, the green screen issues is LCD/Screen problem.

I have the exactcly same problem too. and have to send it back for warranty.

They said they had change the lcd. And the green screen issues gone too.

Re: Z5 Compact Screen Issues (Green Lines)

Aamshaker — Mon, 11 Apr 2016 18:43:53 GMT

I have the same problem too. after I updated to last update. I have a green line on my screen

Re: Z5 Compact Screen Issues (Green Lines)

Kooky — Tue, 03 May 2016 13:56:52 GMT

Hi, I bought the phone less than 2 months ago and the issue started. If the screen brightness is anything less than full the green/grey lines and fuzz stay on the screen constantly and you can't use the phone. I managed to get 2 screenshots when the screen was full green/grey and the screenshot came out clean. ABSOLUTELY clean. Is this issue covered in the warranty or will I have to pay for screen replacement?

Re: Z5 Compact Screen Issues (Green Lines)

-ANTE — Wed, 29 Jun 2016 14:50:53 GMT

me,my phone is green everywhere and i cant see anything

Re: Z5 Compact Screen Issues (Green Lines)

Karina3 — Mon, 04 Jul 2016 07:30:07 GMT

My 6 month old white Z5 compact is way passed the green stripes. The whole screen with icons, date and time and background screensaver is all compacted in the top 2cm of the screen and it takes between 15 minutes and 2 hours to recover. I am so done with Sony. This was my first and last Sony. I am VERY disappointed. I have done the software repair on PC companion. I will send it in for repairs now and hope for the best.

Re: Z5 Compact Screen Issues (Green Lines)

Karina3 — Mon, 04 Jul 2016 07:34:45 GMT

My screenshots are also clean, but I took pictures of the screen with my old Samsung. Very annoying!!! I took 2 hours to recover this morning and I am back on my old phone. I don't have time to wait two hours every morning.