topic Re: Problems with system in XPERIA archive

Problems with system

SONYNDISFONCTIO — Tue, 11 Aug 2015 19:14:49 GMT

I just bought this phone and after 1 day working system have crash

In parameters , the settings show "system incident" , it is a kind of studden death .

I try the rescue manipulation (push power and volume up ) it work BUT the problem reapear ...

Please help me !

Thx

Ps : Sorry for my English I'm french

Re: Problems with system

Uliwooly — Tue, 11 Aug 2015 19:15:37 GMT

Repair the phone with PCC

PC Companion (PCC)
http://support.sonymobile.com/gb/tools/pc-companion/

Bridge (for Mac)
http://support.sonymobile.com/gb/tools/bridge-for-mac/

Alternatives on How to backup Xperias
http://talk.sonymobile.com/thread/36355

Re: Problems with system

SophiaW — Tue, 11 Aug 2015 23:02:10 GMT

Hi SONYNDISFONCTION, welcome to the community!

Here are some further details on running the repair

Running the software repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

Running the software repair on Bridge for Mac:
1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia
Device".
3. Ensure the phone is charged and select "Ok" in the
following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the
continue as below.
6 . Select your model of phone from the list that appears
7. Follow the connection steps that appear, ensuring that
you are holding the relevant button down before during and
after the connection phase until the update/repair begins.

Re: Problems with system

Pavel7 — Mon, 25 Apr 2016 22:45:39 GMT

Does it help? I mean "repair phone with pcc". I have the same problem, 86 incidents on Last 10 days!