topic Re: Z3 touch screen problems after update to 5.1.1 in XPERIA archive

Z3 touch screen problems after update to 5.1.1

Jcavichiolo — Mon, 26 Oct 2015 13:21:13 GMT

Hello, I'm having fails after the last update to Android 5.0

Two columms and the upper bar are not working, I already tried the repair procedure, but it stills with the bug.

Anyone ense with this problem?

How can I solve?

Or should I take the phone to an assistance, since the guarantee is until december?

Re: Z3 touch screen problems after update to 5.1.1

emk — Mon, 26 Oct 2015 15:09:03 GMT

Put the phone on safe mode and go to service tests > touch screen and see if the problem still exists
How to go on safe mode?
Press the switch button then press and hold ' power off'
How to go to service tests?
Type *#*#7378423#*#*
If the problem still exists, then should get your phone inspected, Send it to your local support

Re: Z3 touch screen problems after update to 5.1.1

Uliwooly — Mon, 26 Oct 2015 18:24:09 GMT

@Jcavichiolo

Contact your Local support if @emk suggestions doesn't solve this issue

Re: Z3 touch screen problems after update to 5.1.1

Jcavichiolo — Mon, 26 Oct 2015 18:54:11 GMT

Tnxs emk and @uliwooly

But the issue still goes on, as you can see on the screenshot

I'll take it to a local support to check it and see what's happening

Re: Z3 touch screen problems after update to 5.1.1

Udara727 — Sat, 19 Dec 2015 18:32:50 GMT

Same problem happened to me and don't know what to do... Please give me a solution