topic Re: contacts keep getting deleted.. in XPERIA archive

contacts keep getting deleted..

charlxperia — Sat, 18 Apr 2015 04:36:50 GMT

i tired the suggested solution in another thread : settings - apps - all - contacts - force stop - restart... it did not return anything (did not return a contact number)

additional info:

i added contacts from my other phone, manually adding them was a hard job.. since my old phone was a old nokia model ( not smartphone )

then after a day or 2... i noticed a notification called "SYNC" it said... too many contacts to delete... then i noticed all my contacts deleted...

then i added some numbers again... but it got deleted again...and i also noticed... some random contacts have appeared on my phonebook, majority of them has pictures..of different nationalities.. and i dont know any of them, and i did not add them too, also... i checked if filter was the case.. the filter settings is fine

this has been causing damage on my work..

please help asap.. i would not mind adding all my contacts again... as long as it dont get deleted...

thank you

Re: contacts keep getting deleted..

_alexdon_ — Sat, 18 Apr 2015 07:28:25 GMT

Try contacts-tap on settings-filters. Set the filters to show you only local contacts.

Re: contacts keep getting deleted..

charlxperia — Sat, 18 Apr 2015 09:26:27 GMT

sorry, that did not solve the problem... i have already tried that.

it vanished after that sync notification appeared... it said "to many contacts to delete" i think my contacts is gone now.. i will try to re add them manually

and observe if it gets deleted again, thank you

Re: contacts keep getting deleted..

charlxperia — Sun, 19 Apr 2015 06:18:26 GMT

my contact just got deleted again, after 1 day...

i dont understand... filiter options set to show everything..

Re: contacts keep getting deleted..

_alexdon_ — Sun, 19 Apr 2015 07:32:51 GMT

You could try to go to settings-apps-all,contacts and contacts storage, force stop and clear data. Note that if you clear data for the last, it will erase the contacts on your device. Try to sync again.

Re: contacts keep getting deleted..

charlxperia — Sun, 19 Apr 2015 08:29:38 GMT

hi,

i tried what you said... nothing happened.. how do i use sync?

and also... i keep getting this random numbers back on my phonebook again and again.. and the numbers that i have added keep vanishing..

video link

i have deleted these random numbers many times...they come back always.. are these sample contacts?

Re: contacts keep getting deleted..

_alexdon_ — Sun, 19 Apr 2015 09:31:31 GMT

I think auto sync might be enabled for you. Those might be contacts from google,facebook etc.

Re: contacts keep getting deleted..

charlxperia — Mon, 20 Apr 2015 13:25:13 GMT

Hello, alexdon

how do i turn off auto sync?,

which is mainly the suspect for contact deletion..

Re: contacts keep getting deleted..

_alexdon_ — Mon, 20 Apr 2015 15:43:34 GMT

Drag down notification bar and there should be an icon for that (both KK or lollipop).

Re: contacts keep getting deleted..

charlxperia — Tue, 21 Apr 2015 15:25:07 GMT

hi alexdon...

the turn off sync button is not on the notification list... how do i turn it off... even though the sync notification was already gone... it still deletes my contacts..

Re: contacts keep getting deleted..

_alexdon_ — Tue, 21 Apr 2015 17:18:48 GMT

@Rickard Please take a look here.

Re: contacts keep getting deleted..

charlxperia — Thu, 23 Apr 2015 16:08:39 GMT

Hi, alexdon..

i think this is also something worth mentioning...

the sync notification which said "too many contacts to delete" only appeared once.. then soon it stopped appearing all of a sudden... but instead it auto deletes my contacts.. which is very frustrating.. having to add over and over manually.. i wonder what i did wrong... weather it was my fault or a bug or.. something completely unrelated..

Re: contacts keep getting deleted..

JB1979 — Mon, 25 Apr 2016 14:05:31 GMT

hi,

did you get a solution to this problem? My phone has been doing the same since January. So annoying. After the 3rd or 4th time I add a contact it does not get deleted. I disabled auto sync now so will have to see. Not all new contacts get deleted which is weird. Only some times it does that. Please can someone from SONY tell me what is the cause of this. My cousin has the same phone and had the same issue. He said it just stopped doing this and he does not know why it did it or why it stopped.