topic Re: Xperia Z1 Compact camera issue/freeze in XPERIA archive

Xperia Z1 Compact camera issue/freeze

axllorenz — Wed, 23 Apr 2014 11:05:38 GMT

The camera sometimes is not working. Once i tap the button, it will freeze and i need to lock and unlock the phone to see if it captures; however, there are no photos captured.

May I ask on what the problem is? is this a hardware issue or software issue?

Thanks

Re: Xperia Z1 Compact camera issue/freeze

_alexdon_ — Wed, 23 Apr 2014 12:57:12 GMT

Do you have stamina mode enabled?

Re: Xperia Z1 Compact camera issue/freeze

Alexander1 — Wed, 23 Apr 2014 14:07:47 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I would suggest that you first of all try to boot your phone into safe mode to see if the problem may be related to any 3rd party app that you have installed in your phone:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Xperia Z1 Compact camera issue/freeze

Heresy — Thu, 24 Apr 2014 04:09:50 GMT

Does stamina mode cause this issue?

Re: Xperia Z1 Compact camera issue/freeze

_alexdon_ — Thu, 24 Apr 2014 07:21:27 GMT

You can try to add camera to exceptions.

Re: Xperia Z1 Compact camera issue/freeze

rick23ro — Thu, 24 Apr 2014 11:37:49 GMT

Many people complained about camera freezing, Sony should fix this bug, not asking us to disable stamina mode or uninstall apps.

I don't have stamina mode and I am using only the popular apps that don't cause issues on other phones, and I still have camera freeze from time to time. So this is clearly a BUG, same as other issues like screen gamma/contrast, sound crackling and many others.

Sony should hire better testers and devs...

Re: Xperia Z1 Compact camera issue/freeze

VZH — Mon, 28 Apr 2014 05:35:35 GMT

Approximately every 3-5 shots it freezes and I have to lock-unlock the phone. Stamina mode is Off. I have to use 3rd party apps instead

Re: Xperia Z1 Compact camera issue/freeze

Roy_666 — Tue, 13 May 2014 04:08:05 GMT

I have been facing the same exact thing with my phone. The camera freezes very frequently and the only option is to Lock & unlock the phone. I was under the assumption that the problem occurs only in Manual mode when the resolution was 21MPs, since it is to write a whole lot of data (5-6 mb) within a fraction of a sec, however to my surprise the problem occurs even in Superior Auto mode, where the max. resultion is 8MPs and the size of the file reduces to 1.5 - 2 Mb. And I also have a Class 10 micro SD to support the data write. This problem never happened before Kitkat. Infact the camera was running quite brilliantly even after the KitKat update, But off late the problem started and it is kind of a humiliation to proudly take your camera out for a group photo and then the freeze.... you are just left with...." Uhhhmm hhhmmm Hold On....... Hmmmm..... Uhmmmmm.. Hold On, Can we take another shot ? "

Re: Xperia Z1 Compact camera issue/freeze

suit — Tue, 13 May 2014 11:36:38 GMT

i have the same issue while recording video

camera is on manual mode

start recording: images freezes but the recording counter counts and the camera is recording

after tapping the stop button, the next try will likely work

Re: Xperia Z1 Compact camera issue/freeze

Alexander1 — Wed, 14 May 2014 14:42:25 GMT

Hi,

Have any one of you tried to start the phone in safe mode as suggested above?

We have passed this on for investigation but please check safe mode to see if the behavior may be related to any 3rd party app installed in your phone.

Re: Xperia Z1 Compact camera issue/freeze

duaneger — Thu, 15 May 2014 17:39:06 GMT

I've been having the same issue since the upgrade but tried the suggestion in this thread:
http://talk.sonymobile.com/t5/Xperia-Z1-Compact/Sony-z1-compact-camera-freeze/m-p/651005

Somebody suggested that you blow out the data/cache for all camera apps. I tried it and it's actually stable (at least for now); haven't had any freezes or crashes with the camera.

Re: Xperia Z1 Compact camera issue/freeze

koning — Sun, 18 May 2014 16:30:30 GMT

It does work, but only temporarily. So the issue still remains.

Re: Xperia Z1 Compact camera issue/freeze

skhurana — Mon, 19 May 2014 18:02:21 GMT

I dont have any third party apps installed and I am facing this issue from Day 1. Mine came with Kitkat straight out of the box. Disaappointing to note that instead of fixing the issue you are recommending us to do all sort of stuff. Pls take cognizance of the issue and fix this ASAP

Re: Xperia Z1 Compact camera issue/freeze

Heresy — Wed, 21 May 2014 00:43:32 GMT

Sony always recommand to use safe mode for every issue report before they really test the bug...

Re: Xperia Z1 Compact camera issue/freeze

ausername — Thu, 05 Jun 2014 22:14:09 GMT

My name is Matt, from the uk.. Since "upgrading" to the kitkat software I have had nothing but trouble...

First of all when I unlock my phone the background and icons take a few seconds to load and do so in stages.. The alarm goes off in the morning and sometimes even after I press snooze or dismiss it still keeps playing the alarm tone!

Second my phone gets so hot I could fry an egg on it and I'm not really doing anything to give it a work out!

Third and worst is the camera.. Freezes all the time.. Incredibly frustrating especially when your in a situation when you cant "do another shot" the only way to get out of the frozen camera is to either lock your phone or press the red reset button... For a new smartphone, that costs as much as it does I find this un acceptable!

Please fix these issues Sony or I'm buying an iPhone.. And while your at it.. Make it so that when your timer goes off it comes up on your screen for you to dismiss rather than having to unlock (a buggy) phone then dismissing the alarm.. Every other manufacturer does it.

I'm really frustrated..

Ps: I've tried running my phone in safe mode etc etc but the bottom line is I SHOULDNT HAVE TO

Re: Xperia Z1 Compact camera issue/freeze

adamlee21 — Fri, 06 Jun 2014 10:04:11 GMT

Mine always says canera not available, exit camera and try take a picture it then freezes so I have to lock the phone and unlock but still unable to take photos

Re: Xperia Z1 Compact camera issue/freeze

ratacit — Sun, 08 Jun 2014 23:23:36 GMT

Happened first time to me too. It froze after I tried to zoom in in auto mode. Only one occurrence.

Re: Xperia Z1 Compact camera issue/freeze

RB1213 — Tue, 10 Jun 2014 04:23:13 GMT

I rebooted the phone in safe mode, the problem was somehow solved (I say somehow because i just checked it for 1 minute). But in the normal mode the problem still exists. So how can I figure out what this third party app is? What should I do in order to remove or uninstaI the app and tackle the problem? Actually I don't have any other apps for taking pictures. You said first do this, OK now what?

Re: Xperia Z1 Compact camera issue/freeze

warex — Tue, 10 Jun 2014 17:22:32 GMT

hi, i also experience the same problem, when taking a photo the screen freez and after 3 to 4 seconds the phone restarts without saving the photo.
how do i boot in safe mode?

Re: Xperia Z1 Compact camera issue/freeze

warex — Tue, 10 Jun 2014 17:23:47 GMT

mine is c6903 updated to kitkat