topic Re: sony logo boot loop, retrieve photos in Other/General

sony logo boot loop, retrieve photos

dahlis — Thu, 06 Mar 2014 13:23:46 GMT

hi got a xperia V that has bootloop, sony logo then restart....

i want to retrive the photos on the phone before performing repair. is there any way to do so?

Re: sony logo boot loop, retrieve photos

_alexdon_ — Thu, 06 Mar 2014 13:26:27 GMT

Boot your phone in safe mode,see if that helps and if you can:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

If this does not work,repair via sony update service as there is no other way:

http://www.sonymobile.com/gb/tools/update-service/

Re: sony logo boot loop, retrieve photos

dahlis — Thu, 06 Mar 2014 13:31:20 GMT

oh ok. the strange is that i got it working once. but i was going to change the screen to so i didnt mind saving all pictures. cause i thought it would work. but now i dont seem to get it to start again.

Re: sony logo boot loop, retrieve photos

dahlis — Thu, 06 Mar 2014 13:36:40 GMT

so fo an Xperia V jsut press and hold volume down and power to get it in safe mode?

Re: sony logo boot loop, retrieve photos

Alexander1 — Thu, 06 Mar 2014 15:51:44 GMT

Hi,

Yes, you can press and hold volume down during the startup to start the phone in safe mode.

Since Xperia V have a phone memory and an internal storage. Your picture should not disappear when you are repairing the phone software as long as there are no errors in the internal storage.

Pictures are saved to the internal storage and it's the phone memory that gets wiped when you repairing the software. However, contacts, messaging and such will be deleted when you repairing the phone software.

Re: sony logo boot loop, retrieve photos

dahlis — Thu, 06 Mar 2014 15:56:50 GMT

ok so if i use sony PC companion and the repair steps the photos should not disappear. im gonna try this tomorrow then

Re: sony logo boot loop, retrieve photos

Alexander1 — Thu, 06 Mar 2014 16:00:39 GMT

Yes, only data from the phone memory should disappear. But since you're having boot problems there is no way to tell if you have some errors in the internal storage which my lead to loss of data.