topic battery not charging in Other/General

battery not charging

howlbill — Wed, 18 Dec 2013 15:19:36 GMT

Hi there,

I have a major problem with my Sony Xperia SP. I've only had it on contact for a couple months through 02, and it has never had brilliant battery life. The battery has now died completely and will not hold a charge. O2 won't fix it because it's apparently had water damage, I've got the water damage fixed through a private repair shop but he says the battery needs replacing and he can't get hold of one through his suppliers. Can you provide a replacement battery?

Many thanks Bill

Re: battery not charging

Johan — Wed, 18 Dec 2013 15:20:58 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I'm sorry to hear that.
I suggest that you raise this with your local support team to check status and how to proceed with this in the best possible way.
Local support.

is the battery able to be replaced

howlbill — Wed, 18 Dec 2013 19:35:31 GMT

I know that the only problem I have is that the battery doesn't hold charge. It only needs swapping out. I spoke with someone today, I'm happy to send it away to Sony to be repaired and to pay the damage but I need to know if it's possible, otherwise I'm going to have to cancel my contact? Many thanks for any help!

Re: is the battery able to be replaced

Uliwooly — Thu, 19 Dec 2013 04:11:43 GMT

Yes, you can take your phone to a Sony repair center to get it replaced