topic Coating of the back peeling off in Other/General

Coating of the back peeling off

David317 — Fri, 30 Nov 2012 16:26:47 GMT

Hi,

i got my new Xperia T LT30P for now about 6 weeks (i think) and i recognized that the matte coating of the phones back is peeling off at the edges. It didnt get any scratches and it didn't fall a single time. I made some pictures of the spots:

Is the coating of the Xperia T smartphones just of bad quality? It shouldn't be normal that it looks like that after just a couple of weeks!

Greetings

David

Re: Coating of the back peeling off

kalo88 — Sat, 01 Dec 2012 10:52:00 GMT

Contact Sony and make a warranty claim... may be a defective device?

Re: Coating of the back peeling off

superphb — Sat, 01 Dec 2012 19:34:24 GMT

Hello David317,

Exactly the same thing is happening to my Xperia T after only 1 week!! (coating flaking off on the corners) I posted on the forum yesterday and got a response from another user that they'd had their Xperia T 6 weeks and had no issues like this this so far.

I visited the network phone shop this afternoon and they took some pictures and said they'd take the issue up with the distributor and get back to me... Must be an issue with a batch of them?

Re: Coating of the back peeling off

Johan — Mon, 03 Dec 2012 12:03:03 GMT

Could you please send me your details in a PM, and will forward this for investigation.

Make a relevant topic and include the following.

Name:

Phone nr:

E-mail:

Country:

Operator:

Product(s):

IMEI nr:

Build number:

Re: Coating of the back peeling off

superphb — Mon, 03 Dec 2012 12:21:59 GMT

Hello Johan,

I reported the same problem in a thread a few days ago.

I've got issues with my coating also. What should I do? The phone shop has not got back to me yet...

Re: Coating of the back peeling off

silasje1 — Mon, 03 Dec 2012 18:00:07 GMT

i have the same problem after 2 weeks already!

i dont know why this happens?! Phone not fallen or damaged.

here are 3 more people with same problem:

http://gathering.tweakers.net/forum/list_message/39377939#39377939

Re: Coating of the back peeling off

Wustpisk — Wed, 05 Dec 2012 14:30:46 GMT

I just came across this post and I looked at my phone and the same is happening with mine, and I hardly even use it!

What sort of junk is this thing???

Re: Coating of the back peeling off

superphb — Wed, 05 Dec 2012 16:19:42 GMT

Well here are some pictures of my phone! As you can see the coating is flaking off. I have returned it to the shop and they have sent it back to the supplier who, I hope, will see that this is not acceptable and replace please?

This phone costs me a lot of money upfront and monthly so...

I would really like to hear back from anybody on this forum who has had their Xperia T for 5 or more weeks and HASN'T had this problem so we can know it's not an issue with ALL Xperia T's just a bad batch.

Re: Coating of the back peeling off

Wustpisk — Wed, 05 Dec 2012 16:26:10 GMT

Mine looks exactly the same.

I just hope that they will replace it with a proper phone. As per my other queries these last six weeks have been my first experience of android and Sony, and certainly the last - this is just the icing on the cake. As symbian is unfortunately no longer readily available, the only other choice is Windows, so I'm going to explore that option. If not then I'm going to be back on this board to at least try to get to the bottom of what this phone can actually do - even the experts don't seem to know how it works!

Re: Coating of the back peeling off

superphb — Wed, 05 Dec 2012 17:06:34 GMT

Well, I quite like Android but everybody is different Westpisk and you're perfecly entitled to prefer another OS This problem with the coating is real shame as I was so looking forward to treating myself to a top-end smartphone for the first time after deciding the s3 was too commonplace. I opted for the FAR more sytlish Xperia T and apart from the wear issue I've been very happy with it although this problem has slightly spoiled my initial euphoria over obtaiting this phone

Re: Coating of the back peeling off

Wustpisk — Wed, 05 Dec 2012 17:30:26 GMT

'I was so looking forward to treating myself to a top-end smartphone for the first time after deciding the s3 was too commonplace.'

Almost exactly (I already had a top-end smartphone in the N8) my feelings before it arrived ... I really wanted to be blown away by it but I have just been severely disappointed at every step

My wife has an S3 and that has a horrible interface, full of gimmicks that few people are likely to use, and lacks user-friendly functionality as well. However, the camera is a lot better than the Xperia and the screen resolution is easier on the eye. No potential peeling issues, either.

Re: Coating of the back peeling off

silasje1 — Wed, 05 Dec 2012 18:16:44 GMT

My batch number is 12W44 (can be found on the white label you can pull out of the sim/sd slot. It is on the side where the screen is)

Re: Coating of the back peeling off

smardu_gmail_co — Wed, 05 Dec 2012 20:55:45 GMT

Mine is having the same problem and it will be 1month old on 7th dec.

I don't think that it will be covered by warranty, but if it looks like this after one month i don't wanna think how it will look after 1year.

Re: Coating of the back peeling off

Wustpisk — Wed, 05 Dec 2012 20:57:31 GMT

It should be within warranty - it is not fit for purpose, or even better Sony will issue a recall

Re: Coating of the back peeling off

crmb — Wed, 05 Dec 2012 21:08:43 GMT

Hopefuly i bought a case just after buying the phone because i know that the smooth finish will eventually deteriorate (become glossy on corner for exemple) in time with clothes friction. But I would not have imagined the peel off stuff. Ouch.

That's how things are made today... I think you will have the same problem with another T

Re: Coating of the back peeling off

Wustpisk — Wed, 05 Dec 2012 21:10:22 GMT

There won't be another T - once they send a replacement it's going straight on e-bay

Re: Coating of the back peeling off

crmb — Wed, 05 Dec 2012 21:26:10 GMT

I have a Lenovo thinkpad laptop (that i barely use) and the smooth finish (same type than the xperia T) is sort of peeling off too on corners and edges

Re: Coating of the back peeling off

silasje1 — Wed, 05 Dec 2012 21:48:08 GMT

Still it shouldnt been falling off already.. 2 weeks of usages :c..... I bought a case today. Hope sony will undertake action to fix my device ... otherwise i have to make calls and email.

Re: Coating of the back peeling off

superphb — Wed, 05 Dec 2012 22:34:53 GMT

Mine started falling off after only 8 days. There is NO way that should be happening. I can't imagine that Sony said; "Hey guys, new Xperia T with sweet back coating, just be aware it WILL begin to fall off after 8 days of use so just giving you the heads-up on that".

It's a phone, which you hold in your hand. If it can't hold up to a bit of handling then that's just crazy.

That's why it would be interesting to know if other Xperia T owners have ones that aren't doing this then it could be attributed to a bad batch.

Re: Coating of the back peeling off

monipeev — Thu, 06 Dec 2012 18:36:40 GMT

So, finally, I assume this issue is warranty or not?

Let one of Sony employees to give a specific answer please.