topic Re: Xperia Arc S won't start in Other/General

Xperia Arc S won't start

Shandrala — Sat, 10 Nov 2012 15:45:17 GMT

Last night before i went to sleep my phone was beeping to charge him(low battery)but i was too lazy so i just left it to discharge...and today i waked up,plugged in the phone and went to do other things...now after a few hours i try to turn on the phone...but it won't.It will just vibrate for a moment and then nothing...i tried pluging another battery and it's the same...i also tried plugging my phone battery to another ARC S and it works fine,the battery got charged but my phone won't start...there are no lights turning on(not even when the charger is plugged in)nothing...just the little vibration when i press the start button.Anyone have any ideea on what to do?sorry for the mistakes...kind of upset right now.

Re: Xperia Arc S won't start

ArcSBlack — Sat, 10 Nov 2012 15:54:39 GMT

A small suggestion: after you take out the battery, hold down the power button for about five seconds to eliminate any drop of power remained. Then reinsert the battery and try to power the phone up.. If THAT does not work try repairing the phone via SUS.. This operation does NOT require the phone to be powered on

Re: Xperia Arc S won't start

Shandrala — Sat, 10 Nov 2012 16:14:49 GMT

Just did that...and nothing...still does the little vibration,but doesn't start.What is SUS?

Re: Xperia Arc S won't start

ArcSBlack — Sat, 10 Nov 2012 16:24:53 GMT

http://www.sonymobile.com/gb/tools/update-service/

Install it and follow the on-screen instructions and get back to us if it works...

Re: Xperia Arc S won't start

Shandrala — Sat, 10 Nov 2012 16:43:56 GMT

installed it..selected the phone.Now i do all the things that say there.Altough since i can't power up the phone i can't exactly turn it off and wait 30 second...so i go to the plug usb in Pc,press back and plug usb in the phone...and i waited about 3-4 min...and nothing.Should i wait longer?

Re: Xperia Arc S won't start

ArcSBlack — Sat, 10 Nov 2012 16:49:21 GMT

To have the phone turned off just remove and reinsert the battery... but BE SURE the battery has at least 50% juice in it:)

PS: IMPORTANT: If no message pops up after two or three seconds telling you to release the back key, then you're kinda screwed... You may have to take it to a Sony center for repairing...

LE: What do you mean by "beeping" from your first post? You mean it like a sound?? If it SOUNDED like a beep, it's strange... But let me ask you this just to double check: Do you have an Arc/s?

Re: Xperia Arc S won't start

Shandrala — Sat, 10 Nov 2012 16:56:29 GMT

How can i turn it off...when it's already turned off?Well anyway...even tough the phone doesn't power up the battery still charges so i will wait an hour or 2 to make sure the battery is 50% at least...i cannot verify when it will be 50% so an hour or 2 should be enough to make it to 50%.I will try to pull the battery,wait 30 seconds and plug it in again...doubt it will have any effect but it's worth the try.I will get back to you once the phone has charged and will try what you said and see if it works.

Re: Xperia Arc S won't start

ArcSBlack — Sat, 10 Nov 2012 17:02:44 GMT

It is normal for the battery to charge if you plug the phone into a power supply.. The important thing is that the Operating System does not work... during the time of the repair ..And it can't because your phone does not boot up.. You can check your battery level even the phone is not turned on.. It shows a battery with a lightning within it Filling up with a WHITE colour as it charges up..

PS: 1)>>YOU HAVE TO HOLD DOWN THE BACK KEY AND

2)>>AFTER THAT YOU PLUG YOUR PHONE INTO YOUR PC, OK?

3) A MESSAGE SHOULD POP UP (WITHIN 2 SECONDS) TELLING YOU TO RELEASE THE BACK KEY

LE: I hope you're on stock ROM and you did not mess up with any custom ROMs:))

Re: Xperia Arc S won't start

Shandrala — Sat, 10 Nov 2012 17:22:51 GMT

Oh,it seems i did a poor job on explaining what's wrong with the phone.To put it simply...the phone is dead.If i plug the charger in the phone nothing appears...the phone remains dead...nothing on the display nor on the led near the place where you plug the charger.The phone was like 2-3% last night and it was asking to be charged(haha)but i was too lazy,so the phone naturally turned off by itself since it had no more power.Today,when i woke up...i tried to charge it(and waited a few hours)didn't even look at the fact that the screen didn't start up(nor that little light near the place where you insert the charger)and i went to do other things and after a few hours i wanted to call a friend...picked up the phone tried to turn it on...nothing...and then i looked where the charger is plugged and the light there wasn't on either,tryed to plug/unplug the battery(still didn't work).I went and tried another charger...nothing...tried with another arcS battery(and mine in that phone)and still nothing(so it's not the battery).So the phone is dead...altough i can't understand why...the only thing it did was sit on my desk without power for 12-13 hours.

Re: Xperia Arc S won't start

ArcSBlack — Sat, 10 Nov 2012 17:28:31 GMT

Seems to be a hardware problem then... At least one that cannot be solved on a forum.. Take it to the Sony repair center!!

Re: Xperia Arc S won't start

Shandrala — Sat, 10 Nov 2012 17:31:43 GMT

Yes thank you.I will take it the center i bought it from.I just wanted to know if there was something that could be done from home.Thanks for the help and sorry for the time you lost with me.

Re: Xperia Arc S won't start

ArcSBlack — Sat, 10 Nov 2012 17:39:27 GMT

No problem, m8, just trying to help a brother out!