topic Touch screen not responding in Other/General

Touch screen not responding

Amal — Sat, 17 Nov 2012 02:42:15 GMT

Hi Sony

I have a problem with my touch screen... most of the time when i swipe between home screen it started to struck and move here and there automatically and certain part of the screen (1st notification item in the notification bar/ the google search widget in the home screen by default - (but i can move the widget and use it)/ video play button on portrait mode) not responding to my touch.....

I tried to repair it with the PC companion support zone but still the problem remain

Android version: 4.0.4

Build number: 6.1.A.2.50

Please someone help me...(i'm in Sri Lanka)

Re: Touch screen not responding

Uliwooly — Sat, 17 Nov 2012 02:47:02 GMT

you don't have to create multiple threads

Re: Touch screen not responding

Uliwooly — Sat, 17 Nov 2012 02:50:18 GMT

I don't quite understand, can you elaborate or post a video?

Re: Touch screen not responding

Amal — Sat, 17 Nov 2012 02:52:48 GMT

What i'm trying to say is only a part of my screen fail to respond (not always but mostly)

is it a software problem?

Re: Touch screen not responding

Amal — Sat, 17 Nov 2012 02:54:41 GMT

actually swap between screens not swipe sorry for the mistake

Re: Touch screen not responding

Uliwooly — Sat, 17 Nov 2012 03:04:39 GMT

it'll be great if you could post a video. test your screen with this

http://talk.sonymobile.com/thread/24534

Re: Touch screen not responding

Amal — Sat, 17 Nov 2012 03:16:35 GMT

I went to the service menu

I tried Touch screen in service tests

i drew narrow horizontal lines in the screen and the part of screen which i mentioned earlier not responding

i can send a screen shot but i don't know how to take it

Please help me

Re: Touch screen not responding

Amal — Sat, 17 Nov 2012 03:22:35 GMT

Re: Touch screen not responding

Amal — Sat, 17 Nov 2012 03:30:45 GMT

only horizontal lines are not possible.... vertically can draw lines

i don't understand what kind of problem is this

Re: Touch screen not responding

Amal — Sat, 17 Nov 2012 03:42:48 GMT

Re: Touch screen not responding

Amal — Sat, 17 Nov 2012 03:43:55 GMT

only horizontal lines are not possible.... vertically can draw lines

i don't understand what kind of problem is this

Re: Touch screen not responding

Amal — Sat, 17 Nov 2012 04:01:05 GMT

Please Help!!!!

Re: Touch screen not responding

Uliwooly — Sat, 17 Nov 2012 05:31:32 GMT

repair your phone with SUS or PCC if that doesn't work the it is a hardware issue

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

http://software.sonymobile.com/install_packs/Update_Service_Setup-2.12.12.41.exe

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/message/244522#244522