topic Re: Xperia S crashed while it was updating to .73. Please help.!! in Other/General

Xperia S crashed while it was updating to .73. Please help.!!

Sun, 03 Jun 2012 20:18:43 GMT

i was updating the phone and all was going well. suddenly an error messege popped up saying that the update couldnt be completed. i kept pressing retry and got the same result. so i proceeded to unplug my phone from the computer. It hasnt started up since. i have tried everything, power button with volume keys (both) and nothing works.
The screen does start up and displays the sony logo and then goes on to display the picture with an exclamation mark and a phone beside it.
i do not have another phone that supports micro sim and my xperia S is only a day old. What can i do to restart it?
Please help!

Re: Xperia S crashed while it was updating to .73. Please help.!!

Uliwooly — Sun, 03 Jun 2012 20:19:47 GMT

use SUS to repair it

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

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Re: Xperia S crashed while it was updating to .73. Please help.!!

Uliwooly — Sun, 03 Jun 2012 20:21:11 GMT

if that doesn't work you have 2 options

1) take it to a sony repair center

2) use flashtool to fix it

http://talk.sonymobile.com/thread/34424

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Re: Xperia S crashed while it was updating to .73. Please help.!!

Sun, 03 Jun 2012 20:24:08 GMT

I am but a complete noob in all this. Il download the SUS package and then all i need to do is follow the instructions?
sorry for sounding so dumb.

Re: Xperia S crashed while it was updating to .73. Please help.!!

Uliwooly — Sun, 03 Jun 2012 20:26:08 GMT

exactly just follow the instructions, make sure you restart your PC after installing SUS

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Re: Xperia S crashed while it was updating to .73. Please help.!!

Sun, 03 Jun 2012 20:37:02 GMT

will do, fingers crossed. Thanks

Re: Xperia S crashed while it was updating to .73. Please help.!!

Uliwooly — Sun, 03 Jun 2012 20:38:44 GMT

let us know if it work

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Re: Xperia S crashed while it was updating to .73. Please help.!!

3eb — Sun, 03 Jun 2012 22:40:45 GMT

This happened to my Xperia S when I disconnected it from the computer earlier today.

Press and hold both the volume up key and the power key for five seconds. After the phone vibrates once, release the keys. The phone restarts automatically.

Hope this helps.

Re: Xperia S crashed while it was updating to .73. Please help.!!

Mon, 04 Jun 2012 04:03:57 GMT

thanks a ton uliwooly. u probably just saved me from a mental breakdown.

Re: Xperia S crashed while it was updating to .73. Please help.!!

Mon, 04 Jun 2012 04:04:53 GMT

well yeah. i tried all the pwer button volume button combos. it didnt work. Had to install SUS and then reinstall the entire update.

Re: Xperia S crashed while it was updating to .73. Please help.!!

Uliwooly — Mon, 04 Jun 2012 04:09:39 GMT

I know, I'm that awesome

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Re: Xperia S crashed while it was updating to .73. Please help.!!

dbpc16 — Sun, 23 Jun 2013 06:16:58 GMT

I am experiencing the same problem. I've installed and am currently running SUS, but when it asks me to connect the device and hold volume down key nothing happens. My phone just shows the SONY logo and the update service still tells me to connect the phone. I'm also away from the UK in Canada and wont be back for a long while. Is there anything I can do?