https://community.sony.it/t5/m-series/sony-repairs/m-p/3573976#M19396 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1046386">@mariadolores</A></P><P>Welcome to the community!&nbsp;</P><P>I have translated your post, please remember any posts/replies must be in English as this in an English only forum&nbsp;<IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.it/html/images/smilies/011.png" alt="Slightly_smiling_Face" title="Slightly_smiling_Face" /></P><P>If you are needing to have the handset physically repaired you will need to contact your <A href="https://community.sony.co.uk/t5/c-sonymobile/Local+support/pd-p/contact_us" class="lia-product-mention" data-product="13-1">Local support</A>&nbsp;directly so they can arrange this for you.&nbsp;</P><P>However, have you first tested the phone in <A href="https://community.sony.co.uk/t5/c-sonymobile/safe+mode/pd-p/safe_mode" class="lia-product-mention" data-product="187-1">safe mode</A>&nbsp;and tried clearing data from the camera application in settings &gt; apps &gt; camera &gt; clear data &gt; force stop</P><P>Give the above steps a try&nbsp;:smileysmileywink:</P> Fri, 21 Jul 2017 01:10:14 GMT ChloeS 2017-07-21T01:10:14Z https://community.sony.it/t5/m-series/sony-repairs/m-p/3573975#M19395 <P><SPAN>The front camera does not work I need a technician to repair it to me</SPAN></P> Thu, 20 Jul 2017 15:12:53 GMT https://community.sony.it/t5/m-series/sony-repairs/m-p/3573975#M19395 mariadolores 2017-07-20T15:12:53Z https://community.sony.it/t5/m-series/sony-repairs/m-p/3573976#M19396 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1046386">@mariadolores</A></P><P>Welcome to the community!&nbsp;</P><P>I have translated your post, please remember any posts/replies must be in English as this in an English only forum&nbsp;<IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.it/html/images/smilies/011.png" alt="Slightly_smiling_Face" title="Slightly_smiling_Face" /></P><P>If you are needing to have the handset physically repaired you will need to contact your <A href="https://community.sony.co.uk/t5/c-sonymobile/Local+support/pd-p/contact_us" class="lia-product-mention" data-product="13-1">Local support</A>&nbsp;directly so they can arrange this for you.&nbsp;</P><P>However, have you first tested the phone in <A href="https://community.sony.co.uk/t5/c-sonymobile/safe+mode/pd-p/safe_mode" class="lia-product-mention" data-product="187-1">safe mode</A>&nbsp;and tried clearing data from the camera application in settings &gt; apps &gt; camera &gt; clear data &gt; force stop</P><P>Give the above steps a try&nbsp;:smileysmileywink:</P> Fri, 21 Jul 2017 01:10:14 GMT https://community.sony.it/t5/m-series/sony-repairs/m-p/3573976#M19396 ChloeS 2017-07-21T01:10:14Z