topic Re: Xperia M5 Won't Turn On in M Series

Xperia M5 Won't Turn On

TammyLee — Mon, 16 Nov 2015 13:54:50 GMT

I have this one month old Xperia M5.

I was not using the phone when it automatically shut down. It was just in my bag. When I picked it up to check it, it won't turn on anymore.

I tried all the pieces of advice I could find on the internet. From Sony Support to YouTube to random forums to Facebook. Nothing has worked.

When it is connected to the charger, there is no notification light.

When you press the power button and the volume button, nothing happens.

When you connect it to the computer, it does not get detected.

When you run PC Companion, it does not detect it still.

When you press the miniature button near the memory card tray, nothing happens.

Um... Help?

Re: Xperia M5 Won't Turn On

Hampus — Mon, 16 Nov 2015 15:50:10 GMT

Hi,

Could you try to perform a software repair using PC Companion via PC Companion to see if it works? Otherwise, if there are no reactions at al, I suggest that you visit nearest service center to have your phone examined by a technician. You can contact your Local support for information about nearest service center and/or how to proceed with this in the best possible way.

Re: Xperia M5 Won't Turn On

delixis — Tue, 17 Nov 2015 01:36:48 GMT

How about sudden death issue of M5, Sony have any solutions, yet? Hampus
We as victims of your crapy product, would like to know very much, Sir......

@Hampus wrote:
Hi,

Could you try to perform a software repair via PC Companion to see if it works? Otherwise, if there are no reactions at al, I suggest that you visit nearest service center to have your phone examined by a technician. You can contact your Local support for information about nearest service center and/or how to proceed with this in the best possible way.

Re: Xperia M5 Won't Turn On

rjb777 — Wed, 18 Nov 2015 00:46:23 GMT

Good day sir..been having that same problem with my phone..& its only 2 weeks old..how should i fix this?

Re: Xperia M5 Won't Turn On

John-BR — Wed, 18 Nov 2015 01:09:46 GMT

Hi @rjb777

Welcome to the community.

If you are unable to charge the device nor peform the force restart as suggested above I would suggest the software repair or to contact your Local support team.

Re: Xperia M5 Won't Turn On

delixis — Wed, 18 Nov 2015 01:25:58 GMT

@John-BR wrote:
Hi @rjb777
Welcome to the community.
If you are unable to charge the device nor peform the force restart as suggested above I would suggest the software repair or to contact your Local support team.

So until today, still no definite answer for the real root course of this issue. OMG....... Oh, come on Sony, you could do better than this...............

Re: Xperia M5 Won't Turn On

TammyLee — Wed, 18 Nov 2015 03:23:34 GMT

Isn't this what the Xperia Community Manager just said!?

And didn't you two read my initial post!? I said PC Companion can't detect my phone, so how do you expect me to perform the Software Repair!?

Sony Center overcharges.

Are you telling me that I am going to pay extra cash for something that wasn't my fault!?

You're so good at selling your products but your support system is not very reliable.

You don't value your customers, Sony.

What waste of money.

Re: Xperia M5 Won't Turn On

rjb777 — Wed, 18 Nov 2015 09:34:26 GMT

@John-BR

I already tried the safe mode & the software repair..in fact i dont have any apps aside from its built in apps..but still it shutdowns itself..& whats the use of my smart phone if I cant download any apps..I am a sony fan..in fact I advertise every phone of yours to my family..& discouraged them buying brands not Sony..But now..im really depressed..I cant even tell them that my phone has a problem because they will laugh at me because i have worked hard for this phone.I bought this phone here in my country- Philippines for 19,000php thats 402.28USD. Do the math! with a salary of only 63.52USD a month..I have to save 6 months just to buy this Phone!

Xperia M5 Won't Turn On

manmohanyadav — Wed, 18 Nov 2015 10:54:33 GMT

I have this one month old Xperia M5 Dual

The phone just simply shut down two to three times in a day and cannot turn on, until I plug it on charger.

further this problem only occur while using 3G or LTE service only. In 2G service its work fine.

Any fix on this problem? Already reset & repair with PCC two times.

Re: Xperia M5 Won't Turn On

John-BR — Thu, 19 Nov 2015 01:12:42 GMT

Hi @rjb777 and @manmohanyadav

I'd suggest you both contact your Local support team. They will be better able to provide assistance with these issues.

Re: Xperia M5 Won't Turn On

rjb777 — Thu, 19 Nov 2015 06:25:14 GMT

@John-BR

Good day sir! I have found out what causes my sony xperia m5 auto shutdown.
When i used the GSM(2g)- Network type..my phone doesnt shutdown..but if i use
WCDMA..it will shutdown! Any software update for this sir? because i dont
want to bring my phone to a repair center because it will take days to
weeks or months before I can get my cellphone back because I live in a
province..& im using it everyday. Hope this can be repaired through updates

Re: Xperia M5 Won't Turn On

ykphuah — Thu, 19 Nov 2015 06:59:25 GMT

I had the same feeling as you about sending in the phone, but sending in the phone is also one way to help them look at the issue seriously. So I advice you to send it in!

Re: Xperia M5 Won't Turn On

manmohanyadav — Thu, 19 Nov 2015 08:28:26 GMT

Hi guys,

Can anybody face same problem in firmware 30.0.B.1.23, bcoz i can't after update to 30.0.B.1.33 i have these issues. pls reply if any one know abt that.

Re: Xperia M5 Won't Turn On

M5_Dual_User — Fri, 20 Nov 2015 02:42:40 GMT

Hi rjb777,

I got the phone and they just did a software upgrade. So I got the latest upgrade yet the issue is not resolved. Waited for three weeks yet nothing improved. I saw your post, I'm from PH too.

Re: Xperia M5 Won't Turn On

rjb777 — Sat, 21 Nov 2015 18:49:47 GMT

@m5_dual_user

Too bad.i'm about to send my phone. I already did that software update thru PCC but same to you..it did not solve it..I called Sony PH center a number of times & emailed them but I think they dont know how to fix our problem..As i can see thru your experience..they just did the software update..but pwaa..nothing happened..so whats your plan man? please update me if you returned it again to sony..some forums says in GArena that their Sony center replaced their hardware & it fix it..but I dont know here in Sony Ph.

Re: Xperia M5 Won't Turn On

Dingo1 — Sat, 12 Dec 2015 20:36:19 GMT

Same issue with phone not responding when trying to turn on. This randomly happens every two to three days. Plugging it back into charger fixes it. Have not tried pc companion fix so will give that a shot. Also battery drains very quickly. Typing this message it has already dropped 4 percent. My feeling is that the battery is cactus on the m5. BTW this is the second m5 that has had exactly the same problem.

Sony either get a fix or recall the phone. If not fixed asap it's goodbye Sony.

Re: Xperia M5 Won't Turn On

Rcls — Tue, 15 Dec 2015 15:51:31 GMT

It appears Sony makes no effort to fix this problem which seems to have persisted judging from forum messages for over 2 years now. My fiance just purchased an M5 and during the course of just 5 days it has rebooted a minimum of three times per day. This problem is not solved by some repair tool or "Local Support" but the root problem is with Sony and they should fix this from their future phones which also seem to inhabit the same issue weither its software or hardware. I have had Samsung phones and now two LG's and never experienced this kind of issue.

I have lost all faith in Sony and will most definitely attempt to convince everyone I know never to purchase one of their phones after reading about this issue.

Re: Xperia M5 Won't Turn On

fish_head_curry — Wed, 16 Dec 2015 17:17:41 GMT

@Hampus: I really cannot believe with how much ignorance Sony is treating this as well as the sudden death issue. How many of these messages are needed to help with something else than "please do the PC companion stuff" and "turn to your local supporter".

Sorry to say that. I went back to my old M2 Dual. My M5 is unusable as long as Sony is not relieving us from this awful issue. I am asking myself why I paid so much for this crap phone

Sorry to say that.

Re: Xperia M5 Won't Turn On

mbarati — Tue, 29 Dec 2015 12:10:27 GMT

Hi my xperia m5 also turn off sometimes and did not turn on untill i conect charger
Did any body have any solotion?