topic Re: Warranty in Android TV

Warranty

john.taylor1 — Thu, 08 Jun 2023 10:42:50 GMT

I recently bought a XR-65X90K television from Argos on the 27/5/2023 and it said on the Argos website I would get a manufacturers guarentee of 5 years. When i registered the product on the Sony website it only states 1 year. Who do I need to get this fixed?

Re: Warranty

daveyh64 — Thu, 08 Jun 2023 11:30:49 GMT

Here is a link to the Argos page for your TV,

https://www.argos.co.uk/product/2653613?clickPR=plp:5:43

Scrolling down the page go to Additional Features and you can see it say comes with Manufacturers 1 year guarantee.

Can't see on first glance any reference to a 5 year guarantee/ warranty, if it were offered then you would have received details about the warranty from Argos at time of purchase.

All I can see on the page for this TV is you have the option to buy accidental coverage and extended warranty of 2 years for £217.99.

Under Questions and Answers some one asks the same question as you do here, answered by an Argos employee it states there is only a manufacturers one year warranty.

Where did you see that his Sony TV has a 5 year warranty on the Argos website.

If it doe indeed come with a 5 year warranty that will be offered by Argos not Sony.

Re: Warranty

LightFoot — Thu, 08 Jun 2023 14:16:17 GMT

Hi @john.taylor1

My XR-55A95K is also just showing one year on the Sony Warranty checker. However I always diligently save everything to do with a sale on file. This includes the invoice, a snapshot of the website on which I ordered my TV etc., just in case. From personal experience Sony do honour the 5 year guarantees, so for peace of mind I suggest you contact them to check. You will need a copy of your invoice, serial number etc.

Sony Support Consumer Electronics

They used to issue a 5 year warranty certificate on request. Here is my snapshot of the sales website for my TV. I always buy direct from Sony to cut out the middleman.

Re: Warranty

john.taylor1 — Thu, 08 Jun 2023 13:58:04 GMT

using that same link open up Q's & A's and see the reply from Argos staff on Q3

Re: Warranty

LightFoot — Thu, 08 Jun 2023 14:23:04 GMT

I realized my name was on the image so I have removed it.

Re: Warranty

LightFoot — Thu, 08 Jun 2023 14:22:41 GMT

@john.taylor1 wrote:
using that same link open up Q's & A's and see the reply from Argos staff on Q3

Hi @john.taylor1 That was clearly true in December 2022. Either way it is only Sony or Argos that can confirm your warranty - Sony Support Consumer Electronics

Re: Warranty

daveyh64 — Thu, 08 Jun 2023 15:21:57 GMT

Here is a link to the Sony UK shop where your model of TV is listed has having a 5 year warranty,

https://www.sony.co.uk/store/search?query=%20XR-65X90K

So I guess you'll need to see why you are being told only a 1 year warranty.

Perhaps you are still in the window for returning to Argos for a full refund

check their returns policy here,

https://www.argos.co.uk/help/returns-and-refunds/?clickOrigin=searchbar:productdetails:term:returns

You could then buy direct from Sony although they are out of stock of that model at the moment.

Re: Warranty

JammyJr — Fri, 16 Jun 2023 12:52:36 GMT

@daveyh64 wrote:
Here is a link to the Sony UK shop where your model of TV is listed has having a 5 year warranty,
https://www.sony.co.uk/store/search?query=%20XR-65X90K IE

So I guess you'll need to see why you are being told only a 1 year warranty.
Perhaps you are still in the window for returning to Argos for a full refund
check their returns policy here,
https://www.argos.co.uk/help/returns-and-refunds/?clickOrigin=searchbar:productdetails:term:returns

You could then buy direct from Sony although they are out of stock of that model at the moment.

Do you think there might be a reduced warranty because I bought the TV on a promotion? I had a similar situation and was told by the shop that a promotional item had a reduced warranty.

Re: Warranty

Piscie — Tue, 20 Jun 2023 15:54:45 GMT

Hello @john.taylor1, have you registered MySony account? If you're sure that your TV comes with a 5 years guarantee, then you can claim your warranty from this link: https://www.sony.co.uk/promo/5yearwarranty

Once you have clicked Proceed on the link above, you should be able to see the eligible TVs and retailers.