topic Issue with Bravia Core app on new XR 55A84J not launching in Android TV

Issue with Bravia Core app on new XR 55A84J not launching

Sawdybaby — Mon, 29 Nov 2021 23:02:28 GMT

Bravia Core app will not launch. States a network issue and fault code INT-103-201. Navigated through the Sony support pages nearly all day following delivery of the TV. Software and firmware updated, app updated. All other apps work and stream (Netflix etc). Signed off on Sony privacy agreements, successfully logged into Google TV with a Google account.
There appears to be no page which indicates the current status of the app. Any ideas anyone? I’m about ready for taking it back to the shop.

Re: Issue with Bravia Core app on new XR 55A84J not launching

Classiccarman — Wed, 01 Dec 2021 10:01:53 GMT

You could try uninstalling the app then re-installing it. I had problems at the weekend watching an Imax movie on this app. It kept buffering and resetting which meant restarting the film and fast forwarding to where we lost it. We got fed up of this after 3 or 4 times and abandoned watching the movie. The following day it was fine and completed watching the movie to the end so we put it down to slow broadband speed at the weekend even though we have fast 200 mb fibre.

Re: Issue with Bravia Core app on new XR 55A84J not launching

Sawdybaby — Wed, 01 Dec 2021 13:12:18 GMT

Thank you. I have attempted this as a fix a few times with no change with regards to the app launching. I have just sent an email to the Bravia Core support email. Hopefully this may progress my issue.

Re: Issue with Bravia Core app on new XR 55A84J not launching

phluckh — Wed, 01 Dec 2021 13:27:25 GMT

I've had the XR 55A80J for a couple of days and I'm getting exactly the same error when I try and launch the Bravia Core app.

Re: Issue with Bravia Core app on new XR 55A84J not launching

Sawdybaby — Wed, 01 Dec 2021 13:42:32 GMT

If I get a reply from the Bravia Core support email I have sent and manage to resolve it I will update this thread. Tried most things that I can think of. Out of interest what is your Wi-Fi download speed? mine is only 54mbps. I think the requirements for the service may be quite high, but I can’t see that this would stop the app launching.

Re: Issue with Bravia Core app on new XR 55A84J not launching

phluckh — Wed, 01 Dec 2021 14:05:47 GMT

My TV is connected using ethernet cable so I don't think it's a network speed problem and as you point out that shouldn't stop the app from launching.

Re: Issue with Bravia Core app on new XR 55A84J not launching

Sawdybaby — Sat, 04 Dec 2021 11:33:39 GMT

Update,

Email sent to Core support team 01/12/21. Automated reply acknowledging email.

Technical support made contact 01/12/21 requesting some internet connection details. Details supplied that day.

Its now 04/12/21 and heard nothing since. I have requested an update.

I’ll keep the thread updated.

Re: Issue with Bravia Core app on new XR 55A84J not launching

Sawdybaby — Mon, 06 Dec 2021 15:59:50 GMT

My solution appears to be with my internet provider and the content control settings. I had to ring them to update it. I must point out that I diagnosed this myself after a lot of trial and error. Thank goodness I’m not a little old man or lady requiring some help.

It’s been an interesting journey during which I can say with some conviction the following…

Currys product support - Poor

Sony product support - Poor

Sony Bravia Core support - Poor and unfit for purpose.

Re: Issue with Bravia Core app on new XR 55A84J not launching

phluckh — Mon, 06 Dec 2021 17:34:33 GMT

Are you with Vodafone by any chance?

Could you please post what it was they needed to change in the content control settings?

Re: Issue with Bravia Core app on new XR 55A84J not launching

Sawdybaby — Mon, 06 Dec 2021 17:51:23 GMT

Yes Vodafone. Don’t know what the specific setting change was, but I resolved it via their online support chat. I identified the localised issue by setting up a wifi hotspot on my mobile phone, effectively bypassing the house wifi. The app launched on the hot spot wifi.

Re: Issue with Bravia Core app on new XR 55A84J not launching

phluckh — Mon, 06 Dec 2021 17:56:11 GMT

Excellent, thank you very much.

Re: Issue with Bravia Core app on new XR 55A84J not launching

phluckh — Tue, 07 Dec 2021 19:12:40 GMT

Trying to contact Vodafone was hopeless but I've found the easiest way to fix this was to set a static ip address in the TV and set the DNS to use Google's servers at 8.8.8.8 and 8.8.4.4. This means the internet connection bypasses Vodafone's DNS servers where their content control filters are applied. As soon as I did this the Bravia Core runs without issue!

Re: Issue with Bravia Core app on new XR 55A84J not launching

HannahEd01 — Tue, 14 Dec 2021 19:07:02 GMT

Hey, thank you guys for updating the thread, that was very helpful.

Re: Issue with Bravia Core app on new XR 55A84J not launching

Wabo84 — Sat, 19 Feb 2022 16:15:27 GMT

I have the same problem on both my sony xr75x90j…

Re: Issue with Bravia Core app on new XR 55A84J not launching

Anonymous — Tue, 22 Feb 2022 14:23:20 GMT

Hi @Wabo84, i think that a solution has already been found, you might wanna try to connect your TV to your mobile hotspot if it works then get in touch with your internet provider as the issue isn't with the app itself i think.

Re: Issue with Bravia Core app on new XR 55A84J not launching

Hishma — Sat, 30 Apr 2022 11:11:10 GMT

I agree Currys support poor and Sony or Currys have not got back to me regarding helping me fix this issue yet

Re: Issue with Bravia Core app on new XR 55A84J not launching

Anonymous — Wed, 04 May 2022 16:13:16 GMT

Hey there,

Well glad to know that it's been resolved by Vodafone, most likely it was some kind of a restriction on the IPs, or a router settings.
But if it's not an app related issue, then application support wouldn't be helpful really since it's not related to them. But maybe they should make it clear.

Cheers.

Re: Issue with Bravia Core app on new XR 55A84J not launching

Aishaparacha — Fri, 08 Jul 2022 22:50:50 GMT

Re: Issue with Bravia Core app on new XR 55A84J not launching

scdreve — Thu, 29 Dec 2022 09:53:47 GMT

Me to. Any update on how to fix it ?

Re: Issue with Bravia Core app on new XR 55A84J not launching

Piscie — Fri, 30 Dec 2022 16:39:02 GMT

Hey @scdreve, they updated the thread with the solution, seems to be an internet issue. You can test the TV with different internet source to check.