topic Re: Factory reset not working in Android TV

Factory reset not working

didi1961 — Mon, 19 Nov 2018 15:37:25 GMT

Hi, Had to Factory reset my KD43X8305C TV as the TV function stopped working and a soft reset didn't cure it. After the initial factory reset, the TV turns back on and shows 'SONY' for a few seconds and then moves onto the 'bouncy ball graphics' for a few seconds, then turns off, back on and the word SONY appears again and then the bouncy ball graphics and then turns off and on again and just keeps repeating this process for hours - left it on overnight. Any ideas?

Re: Factory reset not working

dutchice — Mon, 19 Nov 2018 22:32:04 GMT

Hi @didi1961,

It sounds like there is an issue preventing your TV from completing the boot process succesfully. For information on how to resolve this issue, please look at the scenarios listed on this article.

Keep us posted!

Cheers,

Dutchice

Re: Factory reset not working

didi1961 — Tue, 20 Nov 2018 10:11:46 GMT

Hi dutchice,

Tried it several times and it seems that the start up screen doesn't get as far as the word Android before trying to re-boot again. No problem getting the light to go green, tv re-starts, nice big multy coloured circle, re-starts and the 'bouncing balls' graphics appear but then freezes and re-starts before the word Android appears. I'll try support unless anyone has any other ideas?

Thanks

Re: Factory reset not working

dariodigiuni — Fri, 03 May 2019 21:28:28 GMT

What was the conclusion? Same issue, calling support on Monday.

Re: Factory reset not working

FELIZADASA — Sun, 05 May 2019 19:32:29 GMT

@didi1961 wrote:
Hi dutchice,
Tried it several times and it seems that the start up screen doesn't get as far as the word Android before trying to re-boot again. No problem getting Xender Discord Omegle the light to go green, tv re-starts, nice big multy coloured circle, re-starts and the 'bouncing balls' graphics appear but then freezes and re-starts before the word Android appears. I'll try support unless anyone has any other ideas?
Thanks

It sounds like there is an issue preventing your TV from completing the boot process succesfully. For information on how to resolve this issue, please look at the scenarios listed on this article.

Re: Factory reset not working

SalihToyran — Sun, 27 Dec 2020 14:55:33 GMT

Hi didi,

I am having exactly same issue here. Tried everything but had no luck. Still stuck with bouncing android and endless restarting cycle. What was your solution?

Warm Regards,

Re: Factory reset not working

didi1961 — Sun, 27 Dec 2020 15:06:13 GMT

Unfortunately a new TV - not a Sony one

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Re: Factory reset not working

DarrenHyrons — Mon, 07 Jun 2021 15:57:13 GMT

Re: Factory reset not working

pearcey225 — Wed, 09 Mar 2022 11:28:33 GMT

Got the same issue now, did you manage to get resolve?

Thanks

Re: Factory reset not working

Fab3rge — Fri, 18 Aug 2023 21:00:42 GMT

I’ve had this issue for the past 3+ years and every time I contact Sony, they will not acknowledge that the TV is faulty and insist I reset it - this does not work and the TV models are clearly faulty. They just do not want to fix them as it’s going to cost too much, but I’ve paid out over £1200 for a faulty TV I expected to work decently, and for a good few years. It’s the worst TV I’ve ever used.

Re: Factory reset not working

Fab3rge — Sat, 19 Aug 2023 10:52:45 GMT

I’ve been trying to get Sony to fix this for years and I’m on the verge of giving up.

If anyone is interested, there is a 20% off sale on a major competitor’s website right now and I’m looking at buying a new TV - I’ll give this broken tv to charity. Let some other poor soul have the pleasure of trying to use it.

Re: Factory reset not working

Fab3rge — Sat, 19 Aug 2023 10:55:26 GMT

Rebooting the tv doesn’t fix the problem long term. Take it from me. I’ve had to reboot my Sony tv at least once a week for the past 3 years. It’s less painful than trying to get Sony to admit liability for their broken tv.