topic Re: Connected, no internet in Android TV

Connected, no internet

botty1963 — Fri, 19 Jan 2018 11:33:16 GMT

Hi, I've had my Android TV now for about 3 months and never had any connection issues. However, yesterday the power went off and when it came back on we had no issues with any other deviced in the house, all connected and carried on working fine. The TV came back on and appeared to connect back to the WIFI, but when I tried YouTube - no connection. I tried various other apps, and only Netflix works; and works fine as I watched a movie to test it.

I have tried another router, and again everything else works but the TV is the same, only Netflix works. I have disconnected, reconnected, connected with manual password, connected via WPS still the same. I saw a post that suggested WIFI direct causes an issue, but mine is not on. In fact, I put it on, tried it, then off and tried again and it made no difference.

I went into the 'initial setup' for the TV and started again, but still the same. I have been into the network settings and tried setting it as IPV6 but that doesn't work. So, any help would be appreciated.

Re: Connected, no internet

jumpsuit — Fri, 19 Jan 2018 15:36:04 GMT

Hi @botty1963

Was the power off intentional?

Does the TV show that it is connected in your wifi section?

I'm wondering if its firstly worth you going into app settings and

doing a force stop on Youtube / other apps and then opening them again

to see if that helped.

Re: Connected, no internet

botty1963 — Sun, 21 Jan 2018 10:51:28 GMT

It was a power cut, and was off for just over an hour.

And after spending more time trawling the internet, I have fixed it.

Although I had to set the date and time back up after the power cut, it was set 3 minutes different to the time that was showing on my phone, so I set the TV to get the time from the network and it fixed it there and then. So all caused by the time being 3 minutes out. I'm not sure why Netflix carried on working whereas all other apps said there was no internet connection, but now it's fixed I won't worry about it.

Re: Connected, no internet

Graham.west64 — Sat, 18 Aug 2018 06:57:07 GMT

Hi, I had same problem with Bravia OLED tv. Connected to WiFi but no internet connection

it was simply to do with time setting. Fixed by going into System Sttings - Date and Time, and selecting Automatic date and time to “use network time”

hey presto, all now working fine

Re: Connected, no internet

paisano76 — Sat, 16 Feb 2019 21:58:40 GMT

Good work on finding the solution. I had the same problem one year on from you with the same issue with my builder switching off the house main power. The TV was showing a 1-hour difference so I followed what you did and it fixed the problem.

Thanks!

Re: Connected, no internet

Paulyjb — Mon, 18 Feb 2019 21:34:09 GMT

Oh my god this is crazy! Just been swearing at my TV for an hour and correcting the network time fixed it.

Thanks!!!

Re: Connected, no internet

Clairee — Sun, 17 Mar 2019 16:20:19 GMT

Our OLED tv is one week old, was watching Amazon prime and it suddenly stopped working, no Netflix either, tried the time thing and it hasn’t made any difference, I have checked and it says connected no internet, however I have checked the network on the tv and it is fine with excellent strength signal, can anyone advise?

Re: Connected, no internet

Clairee — Sun, 17 Mar 2019 16:58:09 GMT

I rebooted it and solved the issue

Re: Connected, no internet

Greenerz — Sun, 02 Jun 2019 16:14:32 GMT

OMG, I can't believe this, my WiFi has been connected for over a year, couldn't connect today to watch something, reset router lost all Internet had to reset and set up broadband, what a ball ache, checked time, how the hell does this affect the TV?? But it worked, bloody hell Sony

Re: Connected, no internet

whymakeitsocumbersome — Sat, 06 Jul 2019 07:52:41 GMT

Hey botty1963,

I usually never register on forums, but for this solution I had to!

Thank you so much!!! I almost threw the remote control into my TV when it didn't work properly after moving to another place, but fixing the date worked like a charm.

As you said having it disconnected from the power seems to have been the problem, but it's such a weird error when all apps say that there is no internet connection while Netflix works fine.

Anyways, one and half years later and still the same problems, but one more happy customer of your clinics! 😉

Cheers,

whymakeitsocumbersome

Re: Connected, no internet

Landells — Sun, 11 Aug 2019 19:09:37 GMT

Setting time to "Use Network time" solved the issue.

Re: Connected, no internet

atlanticblizzard — Tue, 17 Dec 2019 12:19:13 GMT

We had a power failure on Saturday morning 14 December

I was trying to download apps this morning but same issue, just went in to check the time and it is after 12 midday but it said 7:44am and 22 June. Set it to network time and all fixed, brilliant thank you

have a great Christmas

Re: Connected, no internet

nigelblack — Wed, 18 Dec 2019 21:53:07 GMT

Thank you so much for this...

I've had my Sony TV for over a year now and forever struggled to keep a consistent WiFi connection. At least once a week the TV would disconnect.

Finding this solution has solved all previous connection issues!

Thank you!

Re: Connected, no internet

Domme2xlc — Thu, 23 Jan 2020 21:16:34 GMT

HELP!

same problem connected but no internet is shown as message. Netflix works. YouTube and video land does not work. Read all the messages but I cannot change my time settings from broadcast time to anything different as it is grey and unchangeable. Nearly loosing my mind. Power was cut as we got a new smart meter reader. Can anybody please help? Would really appreciate.

Re: Connected, no internet

Jo_Jarman — Tue, 18 Feb 2020 17:27:25 GMT

I had to register to say a big thanks.

Exactly the same problem as you. Tried everything you did for an hour and couldn't work out why everything else was OK. Couldn't understand that Netflix when nothing else did.

Never had the problem before after power was off.

Thought of checking the web and instantly found your solution.

So happy

Re: Connected, no internet

chillman76 — Thu, 26 Mar 2020 21:03:25 GMT

Thanks so much for this solution, spent yesterday getting the TV on-line with a LAN cable after it suddenly lost the internet connection overnight! No power cuts, no nothing just blip!! The timer solution sorted it out perfectly so thanks very much

Re: Connected, no internet

chelsMan88 — Thu, 16 Apr 2020 22:23:40 GMT

Thank you so much! Would never have guessed that. Done the trick, Cheers!

Re: Connected, no internet

chelsMan88 — Thu, 16 Apr 2020 22:25:21 GMT

Thank you!

Re: Connected, no internet

botty1963 — Fri, 17 Apr 2020 09:13:59 GMT

My SMART TV is no longer smart, I no longer use it for accessing online services. After constant issues with WIFI connectivity (the only item in the house that has the issues), I just gave up. I did have the WIFI module replaced but the same issue with intermittent connectivity. I then decided to use one of the 'Home Plug' devices so that I could use the LAN connection via the mains sockets, and although this was more reliable I have always found them a little hit and miss when I have tried to use them before with PC's. So I now just use my Sky-Q Device to access Netflix, YouTube, Prime etc as that never fails on the WIFI, and the TV is now simply a device for displaying what comes via the Sky-Q box.

Re: Connected, no internet

AlicjaE — Fri, 17 Apr 2020 19:27:16 GMT

It didn’t work for me. I am close to throwing something at this tv. Please help