topic Rif.: Picture problems - Sony KD-49XE8396 in Android TV

Picture problems - Sony KD-49XE8396

gad869 — Fri, 06 Mar 2020 11:11:47 GMT

Hi, has anyone ever experienced this before?

For about 2 months now I have noticed the definition of the picture/clarity on my less than 2 years old TV is not what it use to be.

The picture itself does not look as HDR or HD like as it once was, and there are alot of reflection issues going on within the broadcast content (Light image refraction/ prism like circles/ blurry light reproduction), you can even see reflections on TV cameras used for filming the content! The HD channels look ok at times depending on the content, the standard def channels have really deteriorated and look like 1980s definition!

The sound seems also to be affected, as the sound is either very low or very high, and that is within the same content, so not channel hoping.

Rif.: Picture problems - Sony KD-49XE8396

rooobb — Fri, 06 Mar 2020 12:40:26 GMT

Unfortunately your information are all subjective... do you have any photo showing the difference by chance?

Rif.: Picture problems - Sony KD-49XE8396

gad869 — Fri, 06 Mar 2020 15:03:27 GMT

Hi rooobb,

I am not at home right now, I will try and capture some pictures to show what I mean and post them here later.

Rif.: Picture problems - Sony KD-49XE8396

gad869 — Fri, 13 Mar 2020 16:03:04 GMT

Hi,

I finally got around to taking some photos of some of my issues.

I am seeing lots of light reflections within the content and it's seems very excessive? picture quality is very poor also at times.

Flash in mid of screen is from my camera, ignore this. Blue shapes near station logo.

Octagon shapes appearing throughout screen.

Blue blur bottom left

lots of blur and streaks.

Not sure how to attache video, says add url, don't know how to make url of video?

Rif.: Picture problems - Sony KD-49XE8396

rooobb — Fri, 13 Mar 2020 16:26:37 GMT

Nobody can say anything without knowing the source. I suppose the tv itsef cannot create octagone on the image i.e., nor the blur is always on the same part of the scene...

You should also let us know which setting are you using.

In order to attach the video you should upload to a site and share the link (i.e. youtube)

Rif.: Picture problems - Sony KD-49XE8396

gad869 — Fri, 13 Mar 2020 17:06:22 GMT

Hi Rif

The source is a virgin media horizon set top box, and the tv settings are the factory defaults. I will try make video when i get some time over weekend.

Rif.: Picture problems - Sony KD-49XE8396

rooobb — Fri, 13 Mar 2020 17:13:08 GMT

The source is a brodcaster band you do not know the qualità of them. Moreover factory settings means they are wrong....

Rif.: Picture problems - Sony KD-49XE8396

gad869 — Mon, 16 Mar 2020 11:56:11 GMT

Hi roobb,

I made some videos, best I could do on my sony cyber-shot camera.

The signal is from a HD box broadcasting on HD channels. The picture quality is excellent on my other TV it just seems over the last couple of months the picture quality has got bad for a 4K/HDR tv and lots of refraction going on within the content.

2 videos from westworld (lots of annomolies and light refraction) and 1 from a you tube HD trailer (Horizontal blue light at end).

https://youtu.be/pXwqtbrQ-NE

https://youtu.be/D3KME2dzo2s

https://youtu.be/hiLI8Sq55yA

TV looks perfect when powered off so don't see any white spots or smudges!

Rif.: Picture problems - Sony KD-49XE8396

rooobb — Mon, 16 Mar 2020 13:20:51 GMT

it is not easy to understand what you mean being that the video are blurried by the camera focus and distortion... have you already tried resetting to factory setting the tv, so you can eliminate any glitch and/or wrong setting you may have applied?

Rif.: Picture problems - Sony KD-49XE8396

gad869 — Mon, 16 Mar 2020 13:30:08 GMT

Yes reset t.v. to factory settings many times.

Rif.: Picture problems - Sony KD-49XE8396

rooobb — Mon, 16 Mar 2020 13:35:28 GMT

And you are on 6.6545 firmware release?

https://www.sony.co.uk/electronics/support/lcd-tvs-android-xe80xx_x80xxe_xe83xx-series/kd-49xe8396/downloads/00016450

Rif.: Picture problems - Sony KD-49XE8396

gad869 — Mon, 16 Mar 2020 13:40:45 GMT

Yes, checked that a few days ago.

To me it appears like something is wrong with the display itself, overall it's just not as good definition as it was, HDR enhancement seems to be gone! Is there something that could have failed in a filter in the display?

Rif.: Picture problems - Sony KD-49XE8396

rooobb — Mon, 16 Mar 2020 13:44:01 GMT

Whatever may be happened to the panel, if you have a warranty, is better to get in contact with a service center.