topic Re: Sony AF9 vertical line in Android TV

Sony AF9 vertical line

Narendhar — Mon, 10 Feb 2020 20:40:04 GMT

Has anybody experienced a vertical black line on the oled screen? I have also noticed a block of vertical shadow. It’s only 8 months old. Black line and shadow appeared after panel refresh and android update. Tried restarting and on/off. Didn’t help.

any troubleshooting steps to follow? I will ring John Lewis as well.

Re: Sony AF9 vertical line

jumpsuit — Tue, 11 Feb 2020 07:30:25 GMT

Hi @Narendhar and welcome to the Community

You could try resetting your TV but as it sounds like a hardware problem then I'm afraid

there's nothing you can do to fix this and the TV will most likely need a repair / exchange.

See what John Lewis says, although contacting Sony Support would be a good idea too

Contact details Here

Keep us posted

Re: Sony AF9 vertical line

Narendhar — Tue, 18 Feb 2020 08:43:22 GMT

Thank you. Screen is getting replaced.

Reset didn’t work.

Re: Sony AF9 vertical line

jumpsuit — Tue, 18 Feb 2020 09:46:15 GMT

Hi @Narendhar

You're welcome

Glad its getting sorted.

Re: Sony AF9 vertical line

Gabor_23 — Thu, 05 Mar 2020 21:36:08 GMT

Hi there,

I have a 12 month old AF9 and think the same issue here.

On the right side of the panel there is a thick block which is darker, on the left there is a brighter block. Nothing solved this until now. Hope the best with the service.

How long was the panel replacement?

Re: Sony AF9 vertical line

Narendhar — Thu, 05 Mar 2020 22:39:19 GMT

TV was replaced. I doubt display panel can be replaced.

Sony service was good! it was carried out by an authorised service provider.

Contract support if you haven’t already!