SONY customer service drops the ball

JillOH — Mon, 30 Sep 2019 19:26:17 GMT

My Sony Bravia was updated on September 9 and became completely disabled. I called tech support right away and after some basic reset trials they stated that I have a known problem and they would have to order a replacement part from their supplier to fix the TV. I have gotten several emails stating the part is on backorder without an estimated delivery date. My TV is 2 years old. This is absolutely RIDICULOUS!!!!!! I have not had a working television for 4 weeks now. FOUR WEEKS!!! I bought a SONY TV because they are supposed to be the best of the best but this is unacceptable. I have reached out to customer support several times and asked to be compensated, given a voucher or sent a new TV but the reply is Sorry, we don't offer that.

In short, what SONY did provide me in exchange for me buying their product was a TV that died after 2 years due to a glitch in THEIR update, can't be fixed in any reasonable time frame, and zero compensation for my inconvenience. To say I am highly disgusted would be an understatement. Shame on you SONY!

Re: SONY customer service drops the ball

The_Black_Rose — Tue, 08 Oct 2019 16:16:14 GMT

Hi JillOH,

That's very unusual. I'll try passing this to my contact at Sony, hopefully they'll be in touch soon.

Cheers,
The_Black_Rose

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SONY customer service drops the ball

Re: SONY customer service drops the ball