topic Re: Wired Lan problem with Kd55xd8505 in Android TV

Wired Lan problem with Kd55xd8505

Hanuman_ — Sat, 15 Oct 2016 09:13:00 GMT

My tv does not recognize wired Lan connection? I have tested that my rj45 cable is working. Also my internet connection is ok since tv can make wireless connection ok. I have my computer connected to internet with wired lan and that works well.

Rif.: Wired Lan problem with Kd55xd8505

Marino.Manolo — Sat, 15 Oct 2016 09:23:42 GMT

Hi,

try a simple Android TV Reboot:

Soft reset

Press and hold the Power button on the remote until the "Power off" message appears/ is displayed (approx. 5 seconds)
Release the Power button when "Power off" message appears on-screen
The TV will begin a reboot sequence and will restart automatically (approx. 1 minute)

Manolo

Re: Wired Lan problem with Kd55xd8505

MiCal1967 — Sat, 15 Oct 2016 10:38:22 GMT

Hi @Hanuman_

Try firstly what @Marino.Manolo suggested....

And also :

Did you delete your WiFi network before connecting Wired ?

Go to Home - Settings - Network - Network setup - Expert - Wi-Fi(should see Connected) - select your WiFi connection and then choose Forget network.

Do this for all your Wi-Fi known and active connections( 2.4 or 5 GHz).

Both WiFi and Wired cannot coexist if no Static IPs are set for each one type of connection.

Re: Wired Lan problem with Kd55xd8505

Hanuman_ — Sat, 15 Oct 2016 15:38:00 GMT

Yes. After i turned wi-fi off wired lan started working. Thank you.

Re: Wired Lan problem with Kd55xd8505

MiCal1967 — Sat, 15 Oct 2016 15:50:17 GMT

You are welcome.

Happy you solved this.

Cheers

Re: Wired Lan problem with Kd55xd8505

Marino.Manolo — Sat, 15 Oct 2016 16:05:23 GMT

True, the "precedence" of the Wi-Fi... 😄

Manolo

Re: Wired Lan problem with Kd55xd8505

MiCal1967 — Sat, 15 Oct 2016 17:19:20 GMT

Yes

And only in Windows:

https://support.microsoft.com/en-us/kb/2526067

* Not for Windows 10

Re: Wired Lan problem with Kd55xd8505

Blacktip69 — Mon, 23 Sep 2019 08:49:32 GMT

How can the issue be resolved for a "Wired LAN Problem" when the fix is to forget the Wi-Fi setup. These are 2 completely different networks and have no association with reach other.

Having read around various Sony forums and others, it appears that there is clearly an issue here with Sony as a company (something that I thought that I would never say) when it comes to them carrying out any sort of QA on WI-FI & Ethernet LAN Drivers Testing. The messages about issues with WI-FI & Ethernet LAN drivers go back years over different models, but the same issues crop up time and time again. As forums area a great feedback tool to the company selling a product, which then loops back into the R&D, QA departments etc... , then people like Sony need to wake up here and take this issue seriously as it frustrates the client (us, and they seem to forgotten about us in this mix) no end and will only serve to make our feet keep moving in another direction like a Samsung in future. You have been warned Sony.

And before anyone suggests it:-

1) A power cycle

2) A Factory Reset

3) Blame the Network/Router/Switch for an issue that has in some cases only been evident after an upgrade of the firmware on the TV.

None of the above fixes poorly coded drivers.

The fix here is to identify the issue, ensure that you can replicate it, produce the code that addresses the issue, beta test the code and assuming that it all OK, roll this out to the poor people you took money from and have been palming off with poor excuses up to now.

Blacktip69

Team Leader - Networking (Ethernet/Routers/Switches) & Security (Firewalls/IDS/IPS)

(So I know what I am talking about)

Re: Wired Lan problem with Kd55xd8505

rooobb — Mon, 23 Sep 2019 08:55:43 GMT

Do not know if it applies to your case, but Android is particularly subject to error connecting to network if the date is set wrong in the device and this could be due to any error in getting the time automatically from network or broadcaster if set to auto. Just in case try to set the date/hour manually and see if it solve

Re: Wired Lan problem with Kd55xd8505

Spikeramm — Tue, 24 Sep 2019 11:18:28 GMT

I also have an internet connection issue. Below is my defect report sent to Sony

I have two Bravia TVs situated in different rooms . Each one displays the same problem. Frequently at any time of day, the display shows an indication that the TV is no longer connected to the internet and then a second or two later an indication that it is now connected to the internet. This occurs on both my TVs. KD49XE8004 and KD43XF8096 most of the time, even when only one TV is in use and no other device is being used. Both TVs are connected by wifi. My PC, laptop, tablet and mobile have no such problem even when used in close proximity to the TVs. In the last month I have upgraded my Sky router to the latest model with no effect on the issue.

It is very annoying. This appears to have been reported many times on the web by other users. Can you please solve this problem without me having to go on a engineering course.

I was sent a three page Sony handout detailing many steps to try. In spite of my reluctance to carry out these checks and suggestions - as I feel the TVs are not fit for purpose with regard to internet use and should be resolved in the Sony labs - I fumbled through them to no avail.

Come on Sony, I have been a loyal Bravia customer over many years. Get this sorted!

Re: Wired Lan problem with Kd55xd8505

The_Black_Rose — Tue, 01 Oct 2019 10:25:17 GMT

Hi Spikeramm,

Did this happen following a software update?

Cheers,
The_Black_Rose

Re: Wired Lan problem with Kd55xd8505

curtina — Sun, 29 Dec 2019 14:49:41 GMT

Hi.

The solutions quoted above didn't work for me unfortunately (Reboot and forgetting previously connected WiFi connections).

In "Network" under "Wired LAN" is says "Checking" followed by an address (100.64. etc).

Everything was working fine yesterday.

Does anybody have any more suggestions?

Thanks,

Alan.

Re: Wired Lan problem with Kd55xd8505

robmedlo — Wed, 08 Apr 2020 10:29:06 GMT

Totally agree, these guys are a joke, I've had an xf90 for a year and a half now, and had endless issues with the poor software, the underpowed soc, numerous bugs, issues with HDMI, and yesterday now that i am working from home i have found that if i leave the tv connected to ethernet and in standby, it disconnects my PC every half an hour or so, knocking me out of calls on my softphone and generally causing me a massive headache trying to work out why this is suddenly happening, as soon as i realised i had made the mistake of connecting the tv to the ethernet the night before, and disconnecting it, the problem has gone away, likewise if i leave an HDMI connected to an output on my pc, even when it is not in use, it tries to poll the connection every so often and causes the screen to blank out as the computer tries to decide what display to use. again, this is when the display is in standby. total. utter. crap. I will never buy bravia ever again, it's junk

Re: Wired Lan problem with Kd55xd8505

RealDamador — Thu, 30 Jul 2020 22:16:48 GMT

Hi all,

I had a similar issue. Ethernet cable is plugged in but says not internet connection. Youtube, Amazon Prime and Google Play store can't connect to internet. Network check completed succesfully without errors. But Netflix worked, which was really crazy. My issue started on 2020-07-30 out of nowhere, no software update. I tried static IP settings, reboots of router and tv, even factory reset of tv. Nothing helped.

I think the date time can cause the issue. After setup it to use network time automaticly it worked instantly. This is not the default setting!

My theory: If you disconnect your sony android tv from power supply it will loose the internal date and time. After power on the startup date and time is too far away, so the system causes an internet connection issue.

Re: Wired Lan problem with Kd55xd8505

Giulisdi — Sat, 01 Aug 2020 17:54:54 GMT

Hey I have the same problem, I fixed the date but internet is still not working and it is through a LAN!! What the ff??!?!?

Re: Wired Lan problem with Kd55xd8505

jatinmehra — Sat, 08 Aug 2020 11:33:06 GMT

Changing the time to network time solved my problem.

Re: Wired Lan problem with Kd55xd8505

MacDaraC — Sun, 09 Aug 2020 18:14:47 GMT

I had the exact same issue this week. I did a soft and full factory reset. The issue, as mentioned above, seems to be around the time / date settings. Netflix still worked, but Disney, YouTube, Prime, etc. just stopped. All wired LAN settings were setup correctly and WiFi was disabled. The fix came from Settings - System Preferences - Date & Time - Automatic... and select Use network time.

Once I changed this everything came back straight away.

Re: Wired Lan problem with Kd55xd8505

DJDLyons01 — Fri, 14 Aug 2020 14:49:13 GMT

Changing the Data and Time to the Network time worked for me also.Thank you!

Re: Wired Lan problem with Kd55xd8505

twrtelevision — Mon, 17 Aug 2020 21:53:09 GMT

Thank you very much. You just solved my exact same problem. The time was way out. I have reset it and Ethernet is working fine. Question is why did this happen in the first place? Are you listening Sony?

Re: Wired Lan problem with Kd55xd8505

wab5894 — Tue, 18 Aug 2020 17:05:32 GMT

Had similar network issue with my KD-55XD9305. Have used wired lan and started playing up in last week or so. Setting the auto time from off to use network seems to have done the trick. Got to say so disappointed with this Sony Android TV. Appalling software, constantly crashes, reboots, long lags using basic functions.