topic Re: KD55 Bluetooth & Headphones connection problems in Android TV

KD55 Bluetooth & Headphones connection problems

RRG-Fafnir — Sat, 10 Aug 2019 14:58:05 GMT

When I use my Bose Quiet Comfort headphones via Bluetooth the sound regularly breaks up, no matter how close I get to the TV. I have tried re-pairing my headphones, but makes no difference

Re: KD55 Bluetooth & Headphones connection problems

LightFoot — Sat, 10 Aug 2019 15:47:03 GMT

Hi @RRG-Fafnir What is the full model number of your TV? KD-55xx9999

Re: KD55 Bluetooth & Headphones connection problems

RRG-Fafnir — Sat, 10 Aug 2019 15:52:36 GMT

Here it is

KD55A1BU-BK

Re: KD55 Bluetooth & Headphones connection problems

LightFoot — Sat, 10 Aug 2019 17:00:56 GMT

Hi @RRG-Fafnir

Sony only provide some general help. https://www.sony.co.uk/electronics/support/articles/00175078

If possible, have you tried another make of Bluetooth headphone to rule out problems with your Bose Quiet Comfort headphones.

You may have to seek assistance by contacting Sony UK Support

Edit: Another thought, are you running the latest firmware on all devices and perhaps try a reset or factory reset.

https://www.sony.co.uk/electronics/support/televisions-projectors-oled-tvs-android-/kd-55a1/articles/00170595

Re: KD55 Bluetooth & Headphones connection problems

RRG-Fafnir — Sun, 11 Aug 2019 07:45:45 GMT

I have already read that article and followed the advice. I don't use the headset very often, usually when the family are in bed. It occurred on previous versions of the OS as well.

The headset works fine with my iPhone. I sometimes use it when I am gardening and can be quite a long way from my phone, even around corners, without any problems. It also works OK with my Bose Soundwave system and my iMac, so I am very confident it does not have a problem in itself.

Re: KD55 Bluetooth & Headphones connection problems

RRG-Fafnir — Sun, 18 Aug 2019 07:37:46 GMT

Sadly the advice I have been given is to purchase a Sony noise cancelling headset to replace my Bose. Pretty poor advice as my Bose works perfectly well with other products and I am given no guarantee that buying another expensive headset would be the answer to my problem at all. Perhaps it would be better to loan me a Sony headset in the first place to see if it cures the problem.

Poor showing from support from a problem I am sure exists in the TV not in my headset