topic Re: Latest Sony Android Update in Android TV

Latest Sony Android Update

TSTW13 — Sat, 20 Jul 2019 19:12:14 GMT

I have updated my operating system to the latest update.
This has pretty much wrecked what was a great TV.
the TV had initial power on issues, then no picture, then picture and no sound.
I have soft-booted multiple times, and the TV seams a lot better, but it is now very temperamental, either with picture or sound not working, or the remote becoming useless.
After reading plenty of posts, I feel Sony have placed a bug into the update, a service patch would be a good idea.
I have gone from enjoying my TV to wondering what will happen every time I turn it on.
I have also now noticed as mentioned by some others that BBC iPlayer is missing from my apps menu.
With most TVs I would expect itv, 4 and channel 5 players.
In have a TV stick which is still working fine, but a slight overload on the TV, and have to power off at the socket.
I find this unacceptable from Sony that no response can be found, or that they are doing nothing
Very disappointed.
The TV is a Sony Bravia 55” KD-XF75, only 3 months old.
Be very careful when considering buying any android TV.

Re: Latest Sony Android Update

maruf_102000 — Fri, 19 Jul 2019 20:29:33 GMT

After the update, the youtube loses its sound.

Re: Latest Sony Android Update

Deafman1952 — Fri, 19 Jul 2019 20:31:20 GMT

I have also experienced this problem on my Android TV after downloading the latest software update yesterday. This is the Android 7.0 (Nugget) TV update - Samba Interactive TV. Our sound is uncontrollable from the remote and the TV and is stuck on one setting although the sound bar is going up and down. Tried using information on Sony to disable Samba but we do not seem to have the particular setting to disable it.

Re: Latest Sony Android Update

dominic5758 — Sat, 20 Jul 2019 08:34:45 GMT

Same here. KD49 TV. Downloaded latest update. Volume on programmes set by the guide is on a fixed volume. No mute control. No sound available on any other app ie you tube ,Netflix.However sound is available on apps via bluetooth headphones.

Re: Latest Sony Android Update

JudeMac73 — Sat, 20 Jul 2019 09:37:34 GMT

My KD43 has been trying to run some sort of update since Wednesday afternoon. On Thursday afternoon I had no sound when switching on and no other function on the remote control. Downloaded an app to act as remote and it worked for a very short time then screen froze when searching help topics and had to reboot several times. Looked like it was trying to update on and off the rest of Thursday night, and yesterday when switching on with remote or power button at back it just switches itself back off immediately. Under 3 years old, had no previous issues. Looking like a new tv for me.

Re: Latest Sony Android Update

apspencer1989 — Sat, 20 Jul 2019 14:22:16 GMT

Having the exact same issues as listed above. Please fix this asap Sony.

Re: Latest Sony Android Update

Sean_Mc — Wed, 24 Jul 2019 12:34:05 GMT

Hi there,

I would recommend getting in touch with the support team here.

Best wishes,

Sean Mc

Re: Latest Sony Android Update

TSTW13 — Wed, 24 Jul 2019 13:16:46 GMT

Hi
I have now been in touch with Sony support.
After a lengthy test he suggested that I needed a factory reset.
I have completed this, and fingers crossed, so far so good.
But it does take the shine off the TV.
Just a note, iPlayer still missing from apps, but I am sure I can download it.
Thank you.

Re: Latest Sony Android Update

LightFoot — Wed, 24 Jul 2019 13:44:22 GMT

Hi @TSTW13

You will find all the Players in Sony Select. Just make sure Sony Select is enabled to display on the Home screen. You cannot download it as it is part of the base operating system.

Re: Latest Sony Android Update

TSTW13 — Wed, 24 Jul 2019 20:32:18 GMT

Thank you.
I will give that a go.
Be nice to have the TV back to normal.

Re: Latest Sony Android Update

egortv — Wed, 24 Jul 2019 20:58:01 GMT

I too have had this issue since the update. It can take 10-15 minutes just to get the tv to respond! I’d never buy another Sony tv and even though this one is only 18 months old I’m considering getting rid of it for a Panasonic.

Re: Latest Sony Android Update

rooobb — Thu, 25 Jul 2019 09:35:30 GMT

Your issue is really strange, since even with the latest update Android TV switch on from standby in few seconds. Consider resetting your tv to factory setting to fix any "dirty" situation

Re: Latest Sony Android Update

TSTW13 — Thu, 25 Jul 2019 13:13:29 GMT

Hi, I have done this, after contacting Sony support.
So far so good, please note I am not the only person this has affected.
Plus, why do you need to do s factory reset after any update.
Never happened to my android phone before.
Sony messed up.

Re: Latest Sony Android Update

egortv — Thu, 25 Jul 2019 14:01:53 GMT

Yes agreed; I don’t want to do a factory reset as it means have to reset up Netflix Prime etc etc. SONY messed up, they should rectify!!

Eric Roseman
Sent from my iPhone

Re: Latest Sony Android Update

rooobb — Thu, 25 Jul 2019 14:31:37 GMT

A tv is not a mobile phone. Any brand suggest to reset the operating system in case of strange behaviour

Re: Latest Sony Android Update

suma.natra2017 — Thu, 25 Jul 2019 21:37:20 GMT

After the recent update, my TV(75XE9405) went really slow to respond to any commands with remote. Many apps doesn't even displayed on the home screen, greyed out and when you click on the apps, it throws errors. I wish I could go back to the old version as it is smooth and best of it's capabilities. I still yet to speak to customer service and hopefully they will do some magic as I hate the current state of the TV. When you spend thousands of pounds on your 75" screen is to have an awesome experience but due to this update, it has ruined all my experience and hope SONY take it seriously and do some patch if there are any bugs in memory overflows that's slowing the system.

Re: Latest Sony Android Update

TSTW13 — Fri, 26 Jul 2019 11:28:20 GMT

I did contact customer service.
Full factory reset advised. After some additional tests.
I would recommend giving them a call.
It does seem to have worked so far for me.
Totally agree with you though that Sony has messed up. But very slow at responding.

Re: Latest Sony Android Update

TSTW13 — Fri, 26 Jul 2019 11:31:30 GMT

A couple of years ago I would have agreed with your comments.
However, when the TV now runs the same Android operating system as my mobile phone, has links to all my normal phone services and login, plus access to my account and, the Google play store, apart from making calls it is now exactly the same as my phone.

Re: Latest Sony Android Update

jgn88n — Fri, 26 Jul 2019 19:58:58 GMT

Same issue.. I have done the hard reset... 5 times! nothing.. zero joy.

I have downloaded the latest firmware.. nothing! assume it is already up to date.

The TV is completely useless now. It loads up as far as the four Android Circle loading screen and stops. It will be out of warranty so I doubt Sony will help. Completely disillusioned with their product now.

Re: Latest Sony Android Update

TSTW13 — Fri, 26 Jul 2019 20:20:36 GMT

Factory reset has sorted mine.
But worth giving Sony a call.
Technical support went through everything.
They need to know this is a problem and it's affecting future sales.
Good luck.