topic Re: KD-65AF9 Digital Tuning Region issue in Android TV

KD-65AF9 Digital Tuning Region issue

RomanEmporer3 — Sun, 23 Jun 2019 12:00:06 GMT

Hi, I've had this beast for a few weeks now and am really happy with it. However, all of a sudden when I first switch on I get under the "Digital Auto Tuning" banner I'm given 3 options to select a region. I'#d be happy to select one of the 3 option but for the lifer of me I can't see how. The up and down arrows don't work and neither does the select button. I've tried a few other buttons and even re-tuned the TV but I'm still getting the message. It goes off after a minute or so but it's getting annoying. Am I missing something really simple here folks ?

Your help is appreciated

Re: KD-65AF9 Digital Tuning Region issue

EdwinaU — Mon, 24 Jun 2019 12:30:55 GMT

Hi there,

Welcome to the community.

We'll just check this and get back to you when we know more.

Perhaps another community member can advise you in the meantime.

Best wishes,

Re: KD-65AF9 Digital Tuning Region issue

Win_88 — Tue, 25 Jun 2019 11:18:22 GMT

Hi RomanEmporer3

Could you attach a picture of that screen so we can have a better look?

Thanks,

Win_88

Re: KD-65AF9 Digital Tuning Region issue

jukbee — Wed, 26 Jun 2019 20:17:44 GMT

The problem was posted here before and the temporary solution is to turn the auto retune off:

HOME, SETTINGS, CHANNEL SETUP, DIGITAL SETUP, TECHNICAL SET UP, AUTO SERVICE UPDATE, UPDATE ON/OFF TO OFF.

Re: KD-65AF9 Digital Tuning Region issue

RomanEmporer3 — Tue, 09 Jul 2019 21:11:54 GMT

Thanks for the advice. It looks like it's fixed the problem but you shouldn't have to disable the auto updates to not select a region for digial tuning. I still don't know why you just can't simply select a region from the 3 choices it gives you ! Bizarre

Re: KD-65AF9 Digital Tuning Region issue

Sandulf — Thu, 11 Jul 2019 17:52:49 GMT

Also having this issue on the 55AG9.

Re: KD-65AF9 Digital Tuning Region issue

DrewUK — Fri, 12 Jul 2019 08:02:40 GMT

Thanks for this. I also have a KD-65AF9 and have the same issue. This is obviously a bug and surely Sony should supply a proper fix for it, not a temporary solution by turning off auto update which is (presumably) a wothwhile feature otherwise it wouldn't be there. I will try this temporary fix, and hope it works, but in the meantime, come on Sony provide a proper solution to a problem with your expensive flagship TVs!

Not a good advert for Sony....