topic Re: prime video in Android TV

prime video

stewartgordon4 — Thu, 05 Apr 2018 11:11:54 GMT

has any one noticed that since the update when you go on to the prime video home page there is no menu for u h d or h d r content the only way to find them is to scroll down 18 menus i went on to amazon but they refered me to sony when i got on to sony they refered me back to amazon

Re: prime video

Sean_Mc — Fri, 06 Apr 2018 09:39:09 GMT

Hi Stewart,

You haven't mentioned which model of TV you are using. Might I suggest checking that your TV has the latest firmware update to see if this resolves the problem.

However, as Amazon is not a Sony app it would also be best to get in touch with them for further advice on this.

Cheers,

Sean Mc

Re: prime video

stewartgordon4 — Fri, 06 Apr 2018 10:13:18 GMT

my tv is a kd65-zd9 and i have the latest software update

Re: prime video

stewartgordon4 — Fri, 13 Apr 2018 08:44:27 GMT

i got on to amazon but they refered me back to sony

Re: prime video

dutchice — Sat, 14 Apr 2018 10:26:34 GMT

Do a search on this forum for the latest version of the prime video app and how to get it. Then under your TV settings look for Apps > Prime Video there check if you have the latest app version. The next step is to select to delete data/cache. If all is good you should see the UHD Prime Original Series row within the first 5 rows.