topic Re: KD-55XD9305 won't turn on - can anyone please help? in Android TV

KD-55XD9305 won't turn on - can anyone please help?

bmb7jiw — Fri, 18 Nov 2016 21:13:46 GMT

We bought a KD-55XD9305 about 6 months ago. Tonight it is doing nothing when we try to turn it on using the remote. No lights flashing, nothing, it's like the TV is completely dead. This happened once before and following the troubleshooting instructions in the manual I turned it off at the mains and on again and this resolved the issue. Tonight we have turned off and on at the mains, checked the wires into the back of the TV, tried the on/off switch on the TV itself, and have changed the batteries in the remote. Still nothing at all happening. Attached sound bar turns on and off no problem.

Can anyone please advise or help? Many thanks.

Re: KD-55XD9305 won't turn on - can anyone please help?

MiCal1967 — Sun, 20 Nov 2016 17:28:58 GMT

Hi @bmb7jiw

Does your TV have an external Power Adapter ?

If so, try removing both 220V AC adapter from wall and 24V DC adapter from TV.

Wait for 1 minute and replug both of them.

If not solved call Sony Support for a Technician in your area

Re: KD-55XD9305 won't turn on - can anyone please help?

warburd1 — Fri, 31 Mar 2017 16:09:49 GMT

Me too, March 2016

Re: KD-55XD9305 won't turn on - can anyone please help?

warburd1 — Fri, 31 Mar 2017 16:10:35 GMT

Me too!

Re: KD-55XD9305 won't turn on - can anyone please help?

bmb7jiw — Fri, 31 Mar 2017 18:28:59 GMT

Mine had to go back to the dealer for repair. Sony ended up replacing it with a new one....

Re: KD-55XD9305 won't turn on - can anyone please help?

Anonymous — Sat, 01 Apr 2017 12:58:17 GMT

Ive moved this thread to the Android TV board and linking to this main 'master' thread:

https://community.sony.co.uk/t5/android-tv/xd9305-loss-of-all-power/td-p/2266186

Re: KD-55XD9305 won't turn on - can anyone please help?

warburd1 — Sun, 02 Apr 2017 10:49:57 GMT

Thanks for the response this gives me some hope. Have had to wait 6 days for the engineer visit, they are coming on Tuesday.

Re: KD-55XD9305 won't turn on - can anyone please help?

iaboard40 — Mon, 01 May 2017 13:59:21 GMT

I bought this TV from currys pc world in oct 16 and 3 weeks out of the box it failed i.e. Nothing tried would get it to turn on. I rang currys pc world who in hindsite should have replaced it but I was pushed to Sony as the TV came with a 5 year guarantee. The TV was returned to RRC in Birmingham who returned it working but with damage to frame and stand. Eventually Sony replaced the TV in December and now in April 2017 the new set has the same error. It's going back to RRC tomorrow and I await its 'safe' return. The PCB is at fault and Sony say it's 2% fail rate and will not recall the product. I have had 2 sets both with this issue.....in my opinion it's a 100% fail rate ? Any further issues and I will demand full refund plus costs and give Samsung a go as I can't fault the set I have had to buy so that I can watch something whilst trying to get Sony support in Egypt to understand the problems and RRC in Birmingham to collect/repair/return the set.

Re: KD-55XD9305 won't turn on - can anyone please help?

pashear1892 — Sat, 11 Nov 2017 09:52:02 GMT

My KD-65XD9305 will not power on. had it just under a year literally.. what can I do?

Re: KD-55XD9305 won't turn on - can anyone please help?

jumpsuit — Sat, 11 Nov 2017 10:30:28 GMT

If you have tried the suggestions in this thread then I'm afraid

the only option is call Sony Support on +44 (0) 2073652810

(especially if its still in warranty )

Re: KD-55XD9305 won't turn on - can anyone please help?

tsavas21 — Sat, 11 Nov 2017 17:23:38 GMT

Yesterday 10-11-2017 my KD-55XD9305 died.

I had even performed a full update before that (my tv asked me to), rebooted twice, and watched two hours

tv before turning it off and go to sleep.

Next day the TV is completely DEAD. PSU is ok 24,0 volts are comming out, but this is expected as i use

a line interactive APC ups 24/7. Tried to hard reset with no luck. Disconnected everything for a day with no

luck.. So i called Sony Service. They came and too it away. I hope for the best. That was a major shock for me

considering that i spent 2.600 euros to buy Sony's flagship tv.

Re: KD-55XD9305 won't turn on - can anyone please help?

iaboard40 — Sat, 11 Nov 2017 19:23:52 GMT

Insist on a replacement for a 2017 model i.e. XE9305 the XD has a known problem and a 'repair' will also fail in time

Sent from my iPhone

Re: KD-55XD9305 won't turn on - can anyone please help?

iaboard40 — Sat, 11 Nov 2017 19:27:52 GMT

Even with a repair insist on an upgrade or you'll be doing it all again !!!

Sent from my iPhone

Re: KD-55XD9305 won't turn on - can anyone please help?

pashear1892 — Sun, 12 Nov 2017 08:21:28 GMT

This is the 2 nd time it’s been faulty in a year. First time the picture was a right mess.. vertical lines.. and now this.

I will ask for a brand new unit.

Re: KD-55XD9305 won't turn on - can anyone please help?

pashear1892 — Mon, 13 Nov 2017 12:22:11 GMT

My 65" model also just died..

I just called Sony and I'm awaiting a call back (within 4 hours)

I'll keep you posted.. please keep us updated on your support calls?

Thanks,

Paul.

Re: KD-55XD9305 won't turn on - can anyone please help?

pashear1892 — Mon, 13 Nov 2017 12:41:47 GMT

Link to my thread which will document how good or bad my dead KD 65XD9305 support from Sony goes.

Cheers

Paul.

https://community.sony.co.uk/t5/android-tv/kd-65xd9305-power-issue-new-thread-to-document-how-the-sony/m-p/2392538#M22987

Re: KD-55XD9305 won't turn on - can anyone please help?

stevenaughton83 — Mon, 05 Feb 2018 13:53:49 GMT

Mine has just died only 18 months after purchase and now I am told I am out of warranty - really hoping there can be an easy fix??

Re: KD-55XD9305 won't turn on - can anyone please help?

pashear1892 — Mon, 05 Feb 2018 14:43:23 GMT

oh no.... really!?

This is basically an issue with a power board, and Sony have acknowledged it as a problem and are willing to swap the party until 2021 (I think I read). So even if you are out of warranty it should still get fixed mate.

Let me check to find the Sony official announcement about the power board problem and resolution for all users with the issue. Which I'd be 99% sure of saying that this is the issue you have.

brb

Re: KD-55XD9305 won't turn on - can anyone please help?

pashear1892 — Mon, 05 Feb 2018 14:50:45 GMT

Here you go

http://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/141519

this was found in this original thread..

https://community.sony.co.uk/t5/android-tv/xd9305-loss-of-all-power/td-p/2266186

Good luck

Re: KD-55XD9305 won't turn on - can anyone please help?

stevenaughton83 — Mon, 05 Feb 2018 14:59:28 GMT

Thank you so much!!!!